James Gafford
Riverview ,FL
Summary
Professional sales leader equipped to drive growth and optimize performance. Proven ability to develop effective sales strategies and build strong relationships with clients. Focused on team collaboration and adapting to changing needs to achieve results. Skilled in team management, market analysis, and strategic planning. Known for reliability, flexibility, and goal-oriented mindset.
Overview
15
15
years of professional experience
Work History
Sales Manager
The Good Feet Store
09.2021 - Current
- Conducted thorough performance reviews to inform coaching strategies and support team growth.
- Fostered a collaborative environment for driving team engagement and motivation.
- Collaborated closely with other store managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Engaged with cross-functional teams for aligning sales initiatives with customer needs.
- Grew YOY sales Number% by consistently meeting and exceeding quotas.
Sales And Operations Manager
Value City Furniture
10.2020 - 09.2021
- Oversaw inventory management and balanced delivery profitability and sales targets across two store locations.
- Executed planogram resets in alignment with promotional strategies and new merchandise introductions.
- Formulated and implemented sales goals and strategies to drive revenue growth and enhance profitability.
- Devised and executed innovative sales and marketing strategies to enhance sales team performance.
- Assessed employee progress and compliance, identifying coaching opportunities through daily performance monitoring.
- Oversaw employee payroll, hiring, termination, and training processes to enhance workforce efficiency.
- Enhanced profit margins through strategic management of expense budgets and overhead costs.
- Streamlined schedule organization and updates to enhance coverage for anticipated customer demands.
- Spearheaded continuous improvement initiatives through regular evaluations of internal processes.
- Evaluated sales metrics to uncover trends, opportunities, and areas for operational enhancement.
Retail Store Manager / Head of Training
Spectrum
08.2017 - 10.2020
- Directed efforts to enhance performance of 15 store representatives, ensuring alignment with critical sales and operational objectives.
- Created and revised comprehensive training resources to enhance the skills of fifty sales representatives across three stores.
- Facilitated comprehensive business reviews to evaluate progress and ensure alignment with organizational goals.
- Performed systematic store inspections to uphold visual presentation expectations and enhance customer experience.
- Facilitated comprehensive training programs for new hires to ensure effective orientation and integration.
- Oversaw job interview processes to select high-quality candidates. Led employee performance evaluations to drive team effectiveness. Implemented recognition programs for top performers to enhance retention of talent.
- Monitored inventory levels and evaluated cash and operations reports to identify and implement operational improvements.
- Developed innovative store displays aimed at enhancing overall shopping experience for customers.
- Assessed sales patterns to inform inventory adjustments and enhance stock management.
- Implemented motivational strategies to drive team performance and foster a positive work environment, supporting overall organizational goals.
Sales And Training Manager
Sutherland Global Services
08.2011 - 07.2017
- Supervised 20 sales consultants, focusing on meeting and exceeding established client KPIs.
- Developed and implemented training modules for new sales representatives during orientation to ensure effective integration into sales team.
- Crafted detailed performance evaluations and led team assessments to identify and implement corrective action strategies for talent retention.
- Implemented cross-training strategies to foster adaptability and enhance teamwork among staff.
- Implemented focused marketing initiatives to drive market penetration and strengthen brand presence in competitive landscapes.
- Implemented training and support initiatives for the sales team, resulting in improved morale and heightened productivity.
- Utilized data insights to refine sales approaches, fostering stronger connections with customers.
- Addressed and mitigated customer concerns, fostering positive relationships and ensuring client satisfaction.
- Analyzed market trends and crafted targeted sales strategies to boost overall sales performance.
- Developed strong, lasting client connections by providing outstanding service and ensuring timely follow-up interactions.
- Cultivated a results-oriented sales environment by delivering targeted coaching and establishing performance incentives.
- Led regular sales meetings focused on reviewing progress, disseminating best practices, and setting realistic targets for ongoing achievement.
- Consistently exceeded sales objectives by persistently negotiating and finalizing deals.
Sales Representative
Hickey Freeman
11.2010 - 07.2011
- Meeting and greeting customers as they entered the store.
- Talked and aligned with the customer in order to be able to sell them the appropriate suit.
Education
Associate Of Business Administration -
Monroe Community College
Rochester, NY07.2016
High school Diploma -
James Monroe High School
2010
Skills
- Retail Management
- Sales Management
- Retail Sales
- Team Management
- Store Management Experience
- Planograms
- Loss Prevention
- Profit & Loss
- Recruiting
- Inventory Control
- Merchandising
- Management
- Operations Management
- Pricing
- Strategic Planning
- Performance evaluation
- Procedure enforcement
- Process improvement strategies
Timeline
Sales Manager
The Good Feet Store
09.2021 - Current
Sales And Operations Manager
Value City Furniture
10.2020 - 09.2021
Retail Store Manager / Head of Training
Spectrum
08.2017 - 10.2020
Sales And Training Manager
Sutherland Global Services
08.2011 - 07.2017
Sales Representative
Hickey Freeman
11.2010 - 07.2011
High school Diploma -
James Monroe High School
Associate Of Business Administration -
Monroe Community College