James Gaines
Tucker ,GA
Summary
Detail-oriented security professional with over 15 years of experience in team leadership and customer service. Skilled in problem-solving and compliance, ensuring effective operations while fostering a safe environment for personnel and visitors.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
25
25
years of professional experience
Work History
Shift Lead Security Officer
GE
Alpharetta, GA
10.2023 - Current
- Monitor CCTV and alarm panel
- Mentor team members, fostering skill development and enhancing overall performance.
- Check incoming badges, parcels or deliveries.
- Manage front desk phone lines and relay messages when needed.
- Update and maintain visitor logs daily
- Greet guests and give clear directions to offices, elevators or meeting rooms.
Lead Security Officer
GE
Atlanta-Buckhead
08.2018 - 09.2023
- Monitored and created active badges and input visitor profiles in the security system
- Access Point Monitoring: Verified all individuals entered secure doors and displayed proper, active identification.
- Compliance and Auditing: Maintained master rosters of active clearances and ensured visitor escort protocols were strictly followed.
- Investigated badge misuse, tailgating attempts, or unauthorized access alarms, collaborating with facility management.
- Monitored CCTV system and created a detailed log of unusual activities.
Lead Security Officer
GE/IBM
Alpharetta, GA
01.2008 - 08.2018
- Ensured compliance with security protocols to protect personnel and assets.
- Monitored access points and conducted regular patrols to deter unauthorized activities.
- Executed rover duties: Walked designated routes to check doors, windows and gates for parking lot breaches.
- Monitored entry points and checked for safety hazards.
- Wrote detailed daily logs and incident reports.
Security Officer
Google
Atlanta, GA
08.2007 - 12.2007
- Monitored incoming and outgoing trailer traffic at the rear gate
- Logged and tracked trailer movement at secondary checkpoint
- Implemented access control procedures to regulate entry and enhance security measures.
- Monitored gate access: checked IDs and credentials for all incoming visitors.
- Logged trailer numbers: recorded trailer numbers, license plates and departure and arrivals of vehicles.
Security Officer
Wackenhut Security
State Capital
02.2002 - 07.2007
- Monitored premises to prevent theft and ensure safety of personnel and property.
- Responded promptly to alarms and emergency situations, ensuring effective resolution.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Executed rover patrols twice a week.
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Loss prevention
- Daily reporting
- Shift leadership
- Positive attitude
- Problem-solving
- Team leadership
- Creative problem solving
- Team supervision
- Strong verbal and written communication
- Flexible schedule
- Professional appearance
- Verbal and written communication
- Attention to detail
- Active listening
- Organizational skills
- Critical thinking
- Time management
- Multitasking Abilities
Timeline
Shift Lead Security Officer
GE
10.2023 - Current
Lead Security Officer
GE
08.2018 - 09.2023
Lead Security Officer
GE/IBM
01.2008 - 08.2018
Security Officer
Google
08.2007 - 12.2007
Security Officer
Wackenhut Security
02.2002 - 07.2007