James Gallagher
Sicklerville
Summary
Team Supervisor with a track record of increasing productivity and ensuring compliance with company policies. Demonstrated ability to develop team members, driving efficiency and organizational success. Strong work ethic and adaptability, with proven skills in mastering new tasks independently. Exceptional interpersonal skills facilitate effective collaboration and team dynamics.
Overview
26
26
years of professional experience
Work History
Collections Team Supervisor
American Red Cross
Philadelphia
02.2008 - Current
- Directs collection team to cultivate exceptional, customer-focused environment.
- Managed adherence to American Red Cross and FDA regulations during collection activities.
- Assisted in resolving donor inquiries related to the collection process.
- Instructed Charge staff on optimal strategies for monitoring collections operations to meet established collection targets and benchmarks.
- Reviewed individual team member performance metrics and supplied support to facilitate meeting goals and objectives of American Red Cross when necessary.
- Assisted in hiring new employees by conducting interviews, providing recommendations.
- Exhibits exceptional public relations skills to enhance positive, professional image of American Red Cross.
Area Project Manager
Comcast Corporation
Philadelphia
09.2005 - 04.2008
- Managed project timelines and resources across multiple locations.
- Developed and maintained project documentation for compliance purposes.
- Oversaw risk assessment processes to identify potential project challenges.
- Developed and implemented project plans, schedules, budgets and objectives.
- Negotiated contracts with vendors and suppliers related to project needs.
- Established quality control standards for all phases of the project life cycle.
Director of Technical Operations
Comcast Corp
Philadelphia
02.2000 - 09.2005
- Led cross-functional teams to streamline technical operations processes.
- Managed vendor relationships to ensure quality service and support.
- Collaborated with senior management to define operational goals and strategies.
- Analyzed operational data to identify areas for improvement and innovation.
- Directed technical operations staff in the development and implementation of new processes and procedures.
- Developed strategies for improving customer service levels and meeting customer needs.
- Analyzed financial reports to assess budget variances against planned expenditures.
Education
Some College (No Degree) - Westinghouse AWG-10 Fire Control Radar
Naval Avionics School
Millington, TNSkills
- Collection management
- Regulatory compliance
- Performance evaluation
- Staff training and development
- Team building and collaboration
- Customer service excellence
- Effective communication skills
- Employee engagement strategies
- Leadership effectiveness
- Performance improvement techniques
- Coaching and mentoring
- Complex problem-solving
Accomplishments
- 2024 Collections Team Supervisor Outstanding Leadership Award.
- MOE training facilitator.
- Communications committee.
Timeline
Collections Team Supervisor
American Red Cross
02.2008 - Current
Area Project Manager
Comcast Corporation
09.2005 - 04.2008
Director of Technical Operations
Comcast Corp
02.2000 - 09.2005
Some College (No Degree) - Westinghouse AWG-10 Fire Control Radar
Naval Avionics School
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