Rhonda Green
West Columbia,SC
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
14
14
years of professional experience
Work History
Collections Team Supervisor
American Red Cross
Columbia, SC
12.2021 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented quality control measures, significantly reducing error rates.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies, job duties, and performance expectations.
- Complied with company policies, objectives and communication goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
Collections Specialist
American Red Cross
Columbia, SC
11.2010 - Current
- Greeted donors upon arrival at the blood drive site and provided instructions regarding registration process, health screening questionnaire completion.
- Assisted in the implementation of quality assurance procedures to ensure safe collection practices were followed.
- Responded promptly to inquiries from potential donors regarding eligibility requirements or other related topics.
- Provided educational materials to potential donors about eligibility criteria, safety guidelines, donation process.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Implemented new policies and procedures related to specimen collection as directed by management.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Conducted quality control testing on laboratory instruments to ensure accuracy of results.
- Trained new staff on proper collection techniques and safety protocols.
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
Lead Phlebotomist
Lexington Medical Center
West Columbia, SC
11.2015 - 01.2019
- Maintained a clean work environment by following infection control guidelines at all times.
- Reviewed patient charts prior to collecting samples, ensuring that appropriate tests were ordered for each individual case.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Trained new staff on proper collection techniques and safety protocols.
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
Education
Certificate - Medical Assisting/Diagnostic Medical Sonography
Ultrasound Diagnostic School
Trevose, PA05-2001
Skills
- Staff Management
- Employee Motivation
- Effective Leadership
- Performance Improvement
- Assignment Delegation
- Staff Training
- Quality Improvement
- Work Planning and Prioritization
- Meeting facilitation
- Team motivation
- Team Supervision
- Coaching and Mentoring
Timeline
Collections Team Supervisor
American Red Cross
12.2021 - Current
Lead Phlebotomist
Lexington Medical Center
11.2015 - 01.2019
Collections Specialist
American Red Cross
11.2010 - Current
Certificate - Medical Assisting/Diagnostic Medical Sonography
Ultrasound Diagnostic School
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