James Galloway
Hudson,OH
Summary
Dedicated and results-driven professional with a strong leadership background. Committed to streamlining operations and reducing costs to enhance organizational efficiency. Known for problem-solving abilities, leveraging independent decision-making skills and sound judgment to make a positive impact on company success. Adept at identifying opportunities for improvement and implementing effective strategies to drive growth with a focus on driving results and achieving goals.
Overview
8
8
years of professional experience
Work History
Partner Success Manager
Vero Finance Technologies
02.2023 - Current
- Oversee the end-to-end process of repossessions, strategically managing the remarketing of repossessed inventory
- Implement effective remarketing strategies, collaborating with cross-functional teams to optimize sales channels
- Analyze market trends and competitor activities to identify opportunities for enhancing remarketing initiatives
- Develop and maintain relationships with key stakeholders, including auctions, dealerships, and other industry partners
- Streamline operational workflows, improving efficiency in the repossession and remarketing processes.
- Spearheaded customer success initiatives, ensuring satisfaction and retention of clients
- Collaborated with clients to understand their needs, providing tailored solutions to enhance their experience
- Managed a portfolio of accounts, achieving a high level of customer satisfaction and loyalty.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Stayed informed on industry developments and market trends to gain competitive advantage.
Regional Field Manager
ACV Auctions
09.2018 - 02.2023
- Led regional operations, overseeing field activities and ensuring seamless execution of auctions
- Developed and maintained relationships with automotive dealerships, fostering trust and partnership
- Implemented strategies to optimize auction processes, resulting in increased efficiency and revenue.
- Achieved successful product launches by collaborating closely with R&D and training the team on how to utilize new tools in field.
- Spearheaded territory expansion initiatives by identifying promising markets and formulating targeted marketing campaigns.
- Implemented data-driven decision-making processes, utilizing market research to inform business development strategies.
Vehicle Condition Inspector
ACV Auctions
03.2017 - 08.2018
- Conducted thorough inspections of vehicles, assessing their condition and providing detailed reports
- Collaborated with sellers and buyers to ensure accurate representation of vehicle conditions
- Maintained detailed records and documentation of inspection findings.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Education
University of Akron
01.2012
Diploma -
High School
01.2010
Skills
- Account Management
- Customer Service
- Data Analysis
- Relationship Building
- Strategic Planning
- Communication Skills
- Market Research
- Negotiation
- Time Management
- Microsoft Office Suite
- Product Knowledge
- Policy Implementation
- Proficient in Google Suite, MS Office, Salesforce, Dealer CRM's
- Relationship building
- Motivated team player
- B2B sales
- Territory growth
- Lead prospecting
Contact
Hudson, OH 44236
Timeline
Partner Success Manager
Vero Finance Technologies
02.2023 - Current
Regional Field Manager
ACV Auctions
09.2018 - 02.2023
Vehicle Condition Inspector
ACV Auctions
03.2017 - 08.2018
Diploma -
High School
University of Akron
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