James Garrett
Pensacola
Summary
Self-motivated and dependable business graduate with a decade of customer service experience, consistently delivering exceptional support to guest and addressing inquiries effieciently. A strong commitment to maintaining high standards of customer satisfaction has resulted in a proven track record of high performance and minimal errors. Expertise in problem-solving and effective communication ensures prompt and proffesional fullfillment of guest needs. Prepared to leverage skills and experience to contribute positively in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Crew Member
JDH Maintenance
02.2024 - Current
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Planned and executed work with proper tools and materials to maximize productivity.
- Completed installations of building structures, trim, and flooring.
- Measured materials to determine sizes and quantity required for construction project.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Server
The Grand Marlin
06.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Verizon Wireless
10.2023 - 02.2024
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Flight Attendant
CommutAir
10.2021 - 05.2022
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Server/Bartender
Outback Steakhouse
06.2017 - 10.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Science - Business Administration
The University of West Florida
Pensacola, FL12-2022
Associate of Arts - Liberal Arts
Pensacola State College
Pensacola, FL05-2017
Skills
- Time management
- Verbal and written communication
- Multitasking and organization
- Salesmanship
- Customer engagement
- Willingness to learn
- Complex Problem-solving
- Safety awareness
- Hospitality service expertise
- Creativity and innovation
- Attention to detail
Timeline
Crew Member
JDH Maintenance
02.2024 - Current
Sales Associate
Verizon Wireless
10.2023 - 02.2024
Server
The Grand Marlin
06.2022 - Current
Flight Attendant
CommutAir
10.2021 - 05.2022
Server/Bartender
Outback Steakhouse
06.2017 - 10.2021
Bachelor of Science - Business Administration
The University of West Florida
Associate of Arts - Liberal Arts
Pensacola State College