James Gentry
Boise,Idaho
Summary
Experienced Cleaning and Reconditioning Manager with 12+ years at Bretz RV in Boise. (8 as a Recon Tech and 4 as Cleaning and Recon manager). Known for work order management, quality control, and team leadership. Delivers smooth operations, clear communication, and reliable results under pressure. I have learned so much and have developed personally and professionally during my employment at Bretz. I feel I am ready to use this experience to transition into your open Service Advisor role. I feel this will be the perfect opportunity to grow and expand my career with Bretz and the RV business.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Cleaning and Reconditioning Manager
Bretz RV and Marine
Boise, Idaho
11.2022 - Current
- Ensured compliance with quality standards for delivery cleaning, paint and fabric applications, and lot cleanings to uphold mission and values
- Managed timelines and efficiency to complete recon work orders within 10 days. And delivery cleanings done by 4pm the previous day.
- Handling tight deadlines and being flexible under pressure situations of delivery schedules and show preparations
- Developed training programs and supervised team to enhance skills and performance
- Fostered teamwork and communication between departments to improve collaboration and efficiency
- Doing 48 Hour follow-up calls with our customers taking notes and passing along any concerns they have to the other departments.
- Secured necessary supplies to support departmental operations and understanding our department's budget.
- Use of Programs IDS G2 and Salesforce to write up manage edit and close work orders. Also to look up unit and customer information edit time cards and work order punches and other tasks.
- Use of our Google Sheets Chat Calendar and other apps to perform essential tasks
Recon Technician
Bretz RV and Marine
Boise, Idaho
03.2014 - 10.2022
- Reconditioned used trade-ins, consignment, and auction units per work order and checklist, notifying sales managers of additional required work during inspections.
- Reported damages and additional work needed to service advisor or manager, documenting all details on work order via tablet.
- Handled specialized chemicals safely during cleaning processes, performing tasks such as acid wash water spot removal, Shine On applications, buffing, polishing units, and operating ozone machines.
- Applying paint fabric and multi seal products to purchased units. And handling those work orders.
- Mentored team members to improve cleaning techniques.
Lead Recon Tech
Larry H Miller Subaru
Boise, Idaho
02.2009 - 2014
- Coordinated with service advisors and technicians to transition sold vehicles from PDI to clean for delivery process, including managing customer-paid reconditioning drop-offs and pickups.
- Collaborated with service managers to perform post recon inspections.
- Reconditioned used units, delivery cleaning and paint and fabrication applications for sold units, supporting customer service washes and collaborating with other cleaners as needed.
- Documented transport issues and damages during new unit PDI cleaning process, ensuring accurate records for quality control.
- Coordinated vehicle cleaning and transport for sales events.
- Maintained inventory of chemicals and cleaning supplies to ensure operational readiness.
Education
High School Diploma -
Borah High School
Boise, ID05-2001
Skills
- Work order management
- Quality control
- Attention to detail Inspecting work Work order documentation
- Knowledge of most of our systems and processes that we have at our store
- Customer service Properly communicating Never overpromising Showing Empathy and Care
- Open honest communication and the relationships and trust with my co-workers will translate into building relationships with customers
- Taking Pride in my work aligning with our Mission Vision and Values
- Knowledge of RVs working in the RV business over 12 years
Certification
- Forklift Certification at Bretz RV
Timeline
Cleaning and Reconditioning Manager
Bretz RV and Marine
11.2022 - Current
Recon Technician
Bretz RV and Marine
03.2014 - 10.2022
Lead Recon Tech
Larry H Miller Subaru
02.2009 - 2014
High School Diploma -
Borah High School