James Gephart
Leander,TX
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about the emergency response system in Travis and surrounding counties.
Overview
3
3
years of professional experience
Work History
911 Telecommunications Specialist
Travis County Sheriff's Office
01.2023 - Current
- Enhanced emergency response times by effectively prioritizing incoming calls and notifying appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
Emergency Medical Technician
American Medical Response (AMR)
01.2022 - 01.2023
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Sales Representative
RideNow Powersports
09.2021 - 01.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Emergency Medical Technician
Acadian Ambulance Services
03.2021 - 08.2021
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Education
EMT-Basic Certification -
Texas State EMTS Academy
Round Rock, TX09.2020
High School Diploma -
Tom Glenn High School
Leander05.2020
Skills
- Computer-Aided Dispatching
- Call Management
- Works Well Under Pressure
- Decision-Making
- Problem-Solving
- Empathy and Compassion
- Call Control Techniques
- Public Safety Awareness
Timeline
911 Telecommunications Specialist
Travis County Sheriff's Office
01.2023 - Current
Emergency Medical Technician
American Medical Response (AMR)
01.2022 - 01.2023
Sales Representative
RideNow Powersports
09.2021 - 01.2022
Emergency Medical Technician
Acadian Ambulance Services
03.2021 - 08.2021
EMT-Basic Certification -
Texas State EMTS Academy
High School Diploma -
Tom Glenn High School
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