Hi, I’m
Autumn Pafel
911 Dispatcher
Joppa,MD
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Summary
- Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
- Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
- Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Focused professional skilled in stabilizing and assessing patients in emergency situations. Adept in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel and medical staff.
- Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
- Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
- Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
7
years of professional experience
18
Certifications
Work History
Harford County Department Of Emergency Services
Certified 911 Public Safety Telecommunicator
02.2022 - Current
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Answered calls from automatic routing system and took basic information from callers.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Reduced risks and emergency response issues by observing public safety field units.
Fallston Volunteer Fire And Ambulance Company
EMT-Basic
10.2018 - Current
Job overview
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Performed medical assessments, including airway management and splinting of fractures.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Responded to calls swiftly, providing life-saving interventions.
- Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
- Provided patient education on pre-hospital care and safety.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Evaluated patient histories to assess and prioritize levels of care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Provided education to familiarize patients with medical treatments and self-care.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Trained new EMTs on proper protocols and procedures.
- Educated public on emergency medical services.
- Dispensed medications and monitored patient reactions.
Education
Bel Air High School
High School Diploma
05.2021
University Overview
- Capstone Project: PLTW Biomedical Science, Creator of project, studying brain activity on First Responders who deal with traumatic and stressful events; how it differs from someone not in that line of work
Skills
- Information Intake
- Police and Fire Procedures
- Active Listening
- Critical Thinking
- Computer Skills
- Emergency Assessment
- Map Reading Skills
- EMS Dispatch
- Works Well Under Pressure
- Basic Life Support Understanding
- Database Queries
- Call Management
- Decision-Making
- Computer-Aided Dispatching
- Problem-Solving
- Emergency Medical Instruction
- Crisis Management
- Information Gathering and Relay
- Information Documentation
- System Maintenance
- Data Entry
- Teamwork and Collaboration
- Accident Response
- Vital Signs Monitoring
- Patient Stabilization
- Patient Transport
- Emergency Vehicle Operation
- Pre-Hospital Care
- Safe Driving
- Supply Restocking
- Vehicle Maintenance
- Patient Evaluations
- Patient Assessments
- CPR and First Aid
- Cardiopulmonary Resuscitation
- Medication Administration
- Ambulance Driving
- Patient Management
- Direct Patient Care
- Vital Sign Assessment
- Emergency Medical Services
Certification
- EMD - Emergency Medical Dispatch
- EPD - Emergency Police Dispatch
- EFD- Emergency Fire Dispatch
- PST - Public Safety Telecommunicator
- EMT - Emergency Medical Technician
- EMS Officer l
- EVOC - Emergency Vehicle Operator Course
- Hazmat Operations
- Maryland Rescue Task Force For EMS
- IVT (Intravenous Technician)
- Harford County 12 Lead Certification
- AHA CPR and Basic Life Support
- Bloodborne Pathogens Training
- ICS 100
- ICS 200
- ICS 700
- ICS 800
- ICS 900
Accomplishments
- Awarded Life Saving Award in 2023 by Harford County Department of Emergency Services
- Awarded EMS Provider of the Year in 2020 by Fallston Volunteer Fire and Ambulance Company
Affiliations
- Fallston Volunteer Fire and Ambulance Company
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsLanguages
English
Native or Bilingual
Timeline
Certified 911 Public Safety Telecommunicator
Harford County Department Of Emergency Services
02.2022 - Current
EMT-Basic
Fallston Volunteer Fire And Ambulance Company
10.2018 - Current
- EMD - Emergency Medical Dispatch
- EPD - Emergency Police Dispatch
- EFD- Emergency Fire Dispatch
- PST - Public Safety Telecommunicator
- EMT - Emergency Medical Technician
- EMS Officer l
- EVOC - Emergency Vehicle Operator Course
- Hazmat Operations
- Maryland Rescue Task Force For EMS
- IVT (Intravenous Technician)
- Harford County 12 Lead Certification
- AHA CPR and Basic Life Support
- Bloodborne Pathogens Training
- ICS 100
- ICS 200
- ICS 700
- ICS 800
- ICS 900
Bel Air High School
High School Diploma
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