Romi Kooz
Elmwood Park,NJ
Summary
Dedicated 911 Dispatcher offering 5 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. As well as a fast-thinking Emergency Medical Technician with 7 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
Elmwood Park Police Department
Elmwood Park, NJ
12.2018 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Public Safety Telecommunicator
Englewood Police Department
Englewood, NJ
06.2023 - Current
- Provided emergency medical instructions to callers over the phone.
- Maintained contact with field units via radio or telephone communication.
- Monitored multiple computer screens simultaneously to update information in real-time.
- Utilized mapping software to quickly determine location of caller or responding unit.
- Performed administrative tasks such as filing paperwork, entering records into databases.
- Received and processed 911 calls for police, fire, and EMS services.
Public Safety Telecommunicator
City Of Garfield
Garfield, NJ
01.2022 - 09.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Emergency Medical Technician
Elmwood Park Police Department
Elmwood Park, NJ
02.2022 - 01.2024
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Firefighter
Elmwood Park Vol. Fire Dept.
Elmwood Park, NJ
01.2017 - 03.2023
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
- Set up and operated master streams and aerial ladder pipes.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues
- Performed maintenance on water tanks, fire hoses and other firefighting equipment
Emergency Medical Technician
Cardinal Ambulance
Totowa, NJ
01.2018 - 10.2018
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
Cashier
Shoppers World
North Bergen, NJ
01.2017 - 01.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Noble Leadership Academy
Passaic, NJ06.2018
Skills
- Information Mapping
- Constructive Feedback
- Computer-Aided Dispatching
- Call Prioritization
- Patient Information
- Information Intake
- Emergency Communications
- Public Health and Safety
- Police Department Procedures
- Fire Assignments
- Document Calls
- Map Reading
- Routing Accuracy
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- EMT - Emergency Medical Technician
- Certified Nj Fire Fighter
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Spanish
Elementary
Timeline
Public Safety Telecommunicator
Englewood Police Department
06.2023 - Current
Emergency Medical Technician
Elmwood Park Police Department
02.2022 - 01.2024
Public Safety Telecommunicator
City Of Garfield
01.2022 - 09.2022
Public Safety Telecommunicator
Elmwood Park Police Department
12.2018 - Current
Emergency Medical Technician
Cardinal Ambulance
01.2018 - 10.2018
Firefighter
Elmwood Park Vol. Fire Dept.
01.2017 - 03.2023
Cashier
Shoppers World
01.2017 - 01.2018
High School Diploma -
Noble Leadership Academy
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- EMT - Emergency Medical Technician
- Certified Nj Fire Fighter
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