Susan Myrden
Cape May Court House
Summary
Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
County of cape may
Cape May Court House
06.2017 - Current
- Managed multiple simultaneous tasks while remaining calm under pressure.
- Performed administrative tasks such as filing paperwork, entering records into databases.
- Maintained knowledge of local streets and roads and landmarks within jurisdiction.
- Collaborated with other public safety agencies during emergencies.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Utilized mapping software to quickly determine location of caller or responding unit.
- Created detailed incident reports documenting all relevant details of a call.
- Initiated emergency response protocols when needed, such as activating sirens or dispatching additional personnel.
- Maintained contact with field units via radio or telephone communication.
- Provided emergency medical instructions to callers over the phone.
- Researched vehicle, wanted and missing persons information.
- Answered non-emergency calls and provided assistance as needed.
- Actively participated in training sessions related to new technologies or industry trends.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Adhered to strict confidentiality standards regarding sensitive information.
- Dispatched police officers to respond to various types of incidents.
- Received and processed 911 calls for police, fire, and EMS services.
- Monitored multiple computer screens simultaneously to update information in real-time.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Accounts Payable Clerk
Burke motor group
Cape May Court House
04.2012 - 04.2015
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Worked closely with department personnel to produce accurate and timely bills.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
- Processed invoices and payments in accordance with company policies and procedures.
Education
Some College (No Degree) - Criminal Justice
Atlantic Cape Community College
Cape May Court House, NJMedical Administrative Assistant
Atlantic Cape Community College
Cape May Court House, NJSkills
- Emergency response protocols
- Radio communication
- Database management
- Mapping software
- Call prioritization
- First responder dispatch
- Confidentiality standards
- Effective communication
- Stress management
- Critical thinking
- Geographic knowledge
- Professional demeanor
- Data entry
- Multitasking efficiency
Certification
- Emergency medical dispatch
- 911 certified
- FEMA IS-00700.b Introduction to National Incident Management System
- FEMA IS-00100.c Introduction to Incident Command System, ISC-100
- FEMA IS-00200.c Basic Incident Command System for Initial Response
- Rapid SOS
- NJ Learn : COVID 19 Guidance for Law Enforcement, Disrupting a Terror Attack- A Homeland Case Study, Roll Call-Swatting, Roll Call: NJ Suspicious Activity Reporting System
Timeline
Public Safety Telecommunicator
County of cape may
06.2017 - Current
Accounts Payable Clerk
Burke motor group
04.2012 - 04.2015
Some College (No Degree) - Criminal Justice
Atlantic Cape Community College
Medical Administrative Assistant
Atlantic Cape Community College