Megan Via
Castle Hayne,NC
Summary
Dynamic Emergency Management Professional with a proven record at the University of North Carolina at Wilmington, enhancing public safety through effective teamwork and crisis management. Demonstrates expertise in problem-solving and navigating high-stress situations, ensuring rapid responses during critical incidents. Recognized for exceptional productivity in emergency communications, prioritizing caller needs while maintaining clear and empathetic communication. Committed to leveraging skills in rapid response coordination to drive advancements in public safety initiatives.
Overview
21
21
years of professional experience
Work History
Public Safety Telecommunicator
University of North Carolina at Wilmington
Wilmington, NC
05.2017 - Current
- Dispatched police officers to respond to various types of incidents.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Performed administrative tasks such as filing paperwork, entering records into databases.
- Received and processed 911 calls for police, fire, and EMS services.
- Collaborated with other public safety agencies during emergencies.
- Assisted in educating the public about emergency preparedness measures through community outreach programs.
- Conducted thorough follow-up investigations on reported incidents.
- Recorded pertinent data from each call into a database system for tracking purposes.
- Assessed incoming calls for urgency and determined appropriate response level.
- Ensured compliance with local laws, regulations and departmental policies and procedures.
- Answered non-emergency calls and provided assistance as needed.
- Responded promptly and professionally to customer inquiries and concerns.
- Researched vehicle, wanted and missing persons information.
- Managed multiple simultaneous tasks while remaining calm under pressure.
- Used radio, telephone and computer system to update first responders with new information.
- Adhered to strict confidentiality standards regarding sensitive information.
- Monitored multiple computer screens simultaneously to update information in real-time.
- Initiated emergency response protocols when needed, such as activating sirens or dispatching additional personnel.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Guided newly hired individuals on becoming effective Public Safety Telecommunicators.
Security Officer
Corning Incorporated
Wilmington, NC
01.2016 - 04.2017
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Responded to alarms and conducted investigations as required.
- Monitored premises and recorded activity in daily officer reports.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored CCTV systems to ensure safety and security of premises.
Lead Volunteer
Karen Beasley Sea Turtle Hospital
Surf City, NC
09.2013 - 12.2015
- Tended to the health and recovery needs of sick and injured Sea Turtles.
- Ensured ongoing upkeep of the Rescue Facility and Sea Turtle tanks.
- Coordinated Sea Turtle care as lead volunteer.
- Reintroduced rescued sea turtles into the ocean.
- Conducted facility tours for visitors.
Volunteer
Mihara Hose Club
Okinawa, Japan
01.2012 - 05.2013
- Ensured horses received adequate nutrition and care.
- Performed upkeep tasks for stalls and barn daily.
- Assisted with enhanced child learning experiences through structured programs.
Softlines Team Member
Target
Milton, FL
10.2009 - 10.2010
- Assisted customers in finding the right products to meet their needs.
- Executed markdowns on dated or discontinued merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Juvenille Probation Officer Intern
Juvenille Probation Office
Milton, FL
01.2010 - 05.2010
- Attended court hearings as a representative of the Juvenile Probation Department.
- Participated in multidisciplinary teams to discuss complex cases and determine appropriate actions.
- Participated in team meetings to discuss strategies for addressing issues related to juvenile delinquency prevention efforts within the community.
Sailboat Refinishing
Myself
Germanton, NC
05.2004 - 05.2008
- Manage upkeep of sailboat undercarriages.
- Refinished sailboat hulls with new protective coats.
- Revamped sailboat surfaces through comprehensive deck cleaning.
Waitress
Milanos Pizza
Walnut Cove, NC
08.2003 - 05.2004
- Communicated daily specials to customers.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Bussed tables as needed during peak hours.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC12-2010
High School Diploma -
South Stokes High School
Walnut Cove, NC05-2004
Skills
- Professionalism and integrity
- Memory retention
- Stress tolerance
- Public safety awareness
- Emergency protocols
- Emergency management
- Typing speed
- Task prioritization
- Teamwork and collaboration
- Telephone etiquette
- Emergency support
- Analytical skills
- Verbal and written communication
- Problem-solving abilities
Affiliations
- Tennis, Pickle Ball, Sailing, Camping, Traveling, My wonderful Dogs.
Accomplishments
Certified Public Safety Telecommincator Trainer, DCI Certified, TAC DCI certrification
Timeline
Public Safety Telecommunicator
University of North Carolina at Wilmington
05.2017 - Current
Security Officer
Corning Incorporated
01.2016 - 04.2017
Lead Volunteer
Karen Beasley Sea Turtle Hospital
09.2013 - 12.2015
Volunteer
Mihara Hose Club
01.2012 - 05.2013
Juvenille Probation Officer Intern
Juvenille Probation Office
01.2010 - 05.2010
Softlines Team Member
Target
10.2009 - 10.2010
Sailboat Refinishing
Myself
05.2004 - 05.2008
Waitress
Milanos Pizza
08.2003 - 05.2004
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
High School Diploma -
South Stokes High School
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