Kellie Matthews
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Public Safety Telecommunicator
Orange County Emergency Services
11.2022 - Current
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Owner/Cleaner
I Got You Cleaning Services
04.2021 - 11.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Dance Instructor
Xtreme Dance Academy
03.2019 - 02.2021
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
Education
GED -
Alamance Community College
Graham, NCSkills
- Professionalism and integrity
- Public safety awareness
- Information gathering
- Teamwork
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
Timeline
Public Safety Telecommunicator
Orange County Emergency Services
11.2022 - Current
Owner/Cleaner
I Got You Cleaning Services
04.2021 - 11.2022
Dance Instructor
Xtreme Dance Academy
03.2019 - 02.2021
GED -
Alamance Community College
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