KENNETH SHANE HOBSON
Oneonta,AL
Summary
Dynamic Public Safety Telecommunicator at Jefferson County Emergency Communication District seeking the promotion to 911 Supervisor. I have 36 years of Public Safety experience with 11 of those years working in the 911 industry as a Public Safety Telecommunicator, Supervisor and Operations Manager, and adept at incident prioritization and emergency response.
I have demonstrated exceptional decision-making and stress management skills while handling high-pressure situations.
Committed to maintaining professionalism,compassion,integrity, and reliability in accordance with the organizational mission, ensuring compliance with protocols, and effectively coordinating emergency services for optimal community safety.
I am an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
Jefferson County Emergency Communications District
Center Point , Alabama
03.2025 - Current
- Coordinated emergency responses by monitoring radio communications and dispatching appropriate resources.
- Managed high-stress situations, ensuring effective communication between responders and the public.
- Utilized computer-aided dispatch systems to log incidents accurately and efficiently.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
- Adapted to evolving technology tools utilized in emergency communications, ensuring efficient and effective use of available resources during critical situations.
- Utilized advanced mapping software to pinpoint caller locations rapidly, enabling faster response times from emergency personnel.
- Stayed up-to-date on changes in local geography, policies, or procedures to provide consistently accurate assistance during emergency situations.
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
Public Safety Telecommunicator, Operations Manager
Blount County Communication District
Oneonta, AL
10.2013 - 03.2025
- Received and processed 911 calls for police, fire, and EMS services.
- Adhered to strict confidentiality standards regarding sensitive information.
- Ensured compliance with local laws, regulations and departmental policies and procedures.
- Actively participated in training sessions related to new technologies or industry trends.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Maintained knowledge of local streets and roads and landmarks within jurisdiction.
- Monitored multiple computer screens simultaneously to update information in real-time.
- Managed multiple simultaneous tasks while remaining calm under pressure.
- Trained new telecommunicators on protocols and communication procedures to enhance team performance.
- Developed standard operating procedures to improve response times and operational efficiency.
- Analyzed call data to identify trends, improving response times and operational efficiency within the department.
- Developed training materials that enhanced knowledge retention and operational performance among team members.
- Led critical incident debriefings to evaluate responses and implement improvements in communication strategies.
- Participated in ongoing professional development opportunities to stay current on industry best practices and enhance job performance.
- Conducted regular equipment checks and maintained communication systems to ensure optimal functionality at all times, preventing potential delays or errors during emergencies.
- Conducted quality assurance reviews on recorded calls, identifying areas for improvement in both individual performance and overall operations procedures.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
- Managed and motivated employees to be productive and engaged in work.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Education
Bachelor of Science - Emergency Management
Jacksonville State University(in Progress)
Jacksonville, ALSome College (No Degree) - Paramedicine
Jefferson State Community College
Birmingham, ALHigh School Diploma - undefined
Pinson Valley High School
Pinson, AL05-1990
Skills
- Incident prioritization
- Computer-aided dispatch
- Call processing
- Radio communication
- Emergency response
- Team coordination
- Decision making
- Time management
- Public safety awareness
- Emergency protocols
- Professionalism and integrity
- Stress tolerance
- Incident documentation
- Emergency management
- Stress management
- Map reading
- Map reading skills
- Police Code Understanding
- Emergency services coordination
- Teamwork
- Basic life support
- Listening skills
- Emergency medical dispatching
- Problem-solving abilities
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Performance management
- Shift scheduling
- Staff development
- Conflict resolution
- Performance evaluations
- Budget control
- Expectation setting
Certification
- National Registry Paramedic
- Alabama State Paramedic
- NENA Center Manager
- Alabama Public Safety Leadership Academy
- APCO Public Safety Telecommunicator
- APCO Emergency Medical Dispatcher
- APCO Communications Supervisor
- APCO Communications Training Officer
- APCO CALEA Public Safety Communications Accreditation Manager
- APCO Fire Service Communications
- APCO Law Enforcement Communications
- APCO Crisis Negotiations
- APCO Customer Service in Today's Public Safety Communications
- APCO Active Shooter Incidents for Public Safety Communications
- APCO Comprehensive Quality
- APCO Instructor for Law, Fire and EMD certification classes
- AHA BLS Instructor
- FEMA ICS 100
- FEMA ICS 200
- FEMA ICS 300
- FEMA ICS 400
- FEMA ICS 700
- FEMA ICS 800
- CJIS Privacy and Security
- Alabama NCIC Certification
- Alabama Fire College Volunteer Firefighter
- Alabama Fire College Firefighter 2
- Alabama Fire College Airport Firefighter
- Alabama Fire College Fire Officer 1
- Alabama Fire College Fire and Life Safety Educator
- Alabama Fire College Fire Investigator 1
- Alabama Fire College Fire Inspector 1
- Alabama Fire College Hazardous Material Technician
- Alabama Fire College Hazardous Material Commander
Timeline
Public Safety Telecommunicator
Jefferson County Emergency Communications District
03.2025 - Current
Public Safety Telecommunicator, Operations Manager
Blount County Communication District
10.2013 - 03.2025
Some College (No Degree) - Paramedicine
Jefferson State Community College
High School Diploma - undefined
Pinson Valley High School
Bachelor of Science - Emergency Management
Jacksonville State University(in Progress)
Awards
Paramedic of the Year for Blount County- 2012