Michaelle Day
Brewer,ME
Summary
Certified 911 Public Safety Telecommunicator with 10 years of experience. Offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Penobscot Regional Communications Center
09.2013 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Assisted callers in emergency situations with appropriate information and support.
To-Go Specialist/Server
Olive Garden
05.2007 - 09.2013
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
To-Go Specialist/Server/Bartender
Smokey Bones Bar & Grill
11.2005 - 05.2007
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server/Supervisor
Friendlys Ice Cream
08.2003 - 11.2005
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Bachelor of Science - Chemistry
University of Maine
Orono, MESkills
- Active Listening
- Critical Thinking
- Information Intake
- Problem-Solving
- Computer-Aided Dispatching
- Teamwork and Collaboration
- Information Documentation
- Decision-Making
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- EFD-Emergency Fire Dispatch
- CPR Certified
Timeline
911 Public Safety Telecommunicator
Penobscot Regional Communications Center
09.2013 - Current
To-Go Specialist/Server
Olive Garden
05.2007 - 09.2013
To-Go Specialist/Server/Bartender
Smokey Bones Bar & Grill
11.2005 - 05.2007
Server/Supervisor
Friendlys Ice Cream
08.2003 - 11.2005
Bachelor of Science - Chemistry
University of Maine
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