Carmen Pender
York,SC
Summary
Dedicated professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Willing to take on added responsibilities to ensure a cohesive and efficient team able to meet and exceed workplace goals.
Overview
5
5
years of professional experience
Work History
Telecommunications Specialist
York County Dept Of Public Safety Communications
11.2021 - Current
- Provides appropriate instructions to callers based on the nature of their emergency.
- Disseminates relevant information to responding units or agencies to best handle various emergencies.
- Utilizes available technology to record, disperse, and maintain accurate and current information from callers, responders, and agencies.
- Ensures duties and responsibilities are performed to the specifications of training, policies, and proper procedures.
- Participates in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Handles high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Provides compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Customer Service Representative
Times Oil Corp.
06.2019 - 10.2019
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Applied Science - Public Safety And Security
Purdue University
West Lafayette, IN06.2019
Skills
- Emotional Intelligence
- Professionalism and Integrity
- Interpersonal Skills
- Analytical Skills
- Active Listening
- Adaptability and Flexibility
- Stress Tolerance
- Decision Making
- Teamwork and Collaboration
- Effective Communication
- Empathy and Compassion
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Computer-Aided Dispatching
- Decision-Making
- Works Well Under Pressure
- Data Entry
Timeline
Telecommunications Specialist
York County Dept Of Public Safety Communications
11.2021 - Current
Customer Service Representative
Times Oil Corp.
06.2019 - 10.2019
Associate of Applied Science - Public Safety And Security
Purdue University
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