James Giacona

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• worked in front office helping with customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Reduced environmental impact by initiating recycling program and promoting paperless processes.
• Interceded between employees during arguments and diffused tense situations.
• Helped with organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Enhanced communication within office by implementing centralized digital messaging platform.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

• Diagnosing, maintaining, tuning, calibration of mechanical systems and parts repair or replacement.

• Maintenance, Diagnosis, Installation of electrical systems and accessories.
• Trained in Yamaha, Suzuki, Honda, Mercury, Johnson/ Evenrude, MercCruiser, VolvoPenta, Volvo Diesel, Yanmar, Detroit, Crusader.

• Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
• Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
• Enhanced product quality by implementing inspection processes and protocols.
• Identified areas of improvement, implementing necessary changes to enhance overall quality of maintenance.
• Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
• Reduced customer complaints with thorough testing and prompt resolution of identified issues.
• Mentored new hires in company policies and procedures, ensuring rapid integration into the quality control team.
• Monitored ongoing performance of equipment, scheduling maintenance as needed to prevent downtime.
• Managed a team of quality control technicians.

• Maintained Fleet of Boats, performed minor repairs on Boats, Boat Equipment, and Safety Gear.
• Provided prompt response to emergencies, ensuring the safety of all marina patrons.
• Enhanced marina safety by regularly inspecting docks, equipment, and boating facility
• Utilized marine radio systems to communicate with vessels entering or exiting the marina effectively.
• Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
• Maintained strong working relationships with colleagues and supervisors, contributing to a positive and collaborative work environment.
• Collaborated with marina management on implementing new policies or procedures for continuous improvement efforts.
• Maintained vessel check-in and check-out processes.
• Educated customers on local boating regulations and guidelines for safe navigation within the harbor area.
• Actively monitored weather conditions to provide timely updates and guidance to boat owners during inclement weather events.
• Supported marina maintenance tasks for a clean and well-organized environment.
• Trained and mentored new employees on company procedures and safety protocols.
• Confirmed excellent customer service by quickly resolving customer concerns.
• Followed safety protocols while working, avoiding accidents and injuries.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Removed safety hazards, soiled items, and trash from customer areas.
• Monitored and maintained organized work space, confirming efficient operations.
• Refilled vessels with appropriate levels of fluids and lubricants.
• Checked tools and equipment to prevent accidents and injuries.
• Explained repair and maintenance procedures to customers for full comprehension.
• Documented all work performed on vessels and added to company system for reference.
• Liaised with customers to determine vessel issues and identify problems.
• Documented all work performed on vessels and added to company system for reference.
• Test-drove vessels to confirm proper operation before delivering to customers.

• Diagnosing, maintaining, tuning, calibration and parts repair or replacement on all mechanical systems.
• Maintenance, Diagnosis, Installation of electrical systems and accessories.
• Worked on all manufacturers including Yamaha, Suzuki, Honda, Mercury, Johnson/ Evenrude, MercCruiser, VolvoPenta, Volvo Diesel, Yanmar, Detroit, Crusader.
• Worked with most manufacturers of PWC's

• Ran Forklift and travel lift for high and dry storage which included launching cleaning flushing and storing of customer boats.
• Ran fuel dock, pump out station, and bait shop.
• Maintained docks including repairs and upkeep
• Answered phones in front office for scheduled launches and retrieval and fuel scheduling.
• Ran and Maintained marina work boats.
• Diagnosing, maintaining, tuning, calibration and parts repair or replacement on all mechanical systems.
• Maintenance, Diagnosis, Installation of electrical systems and accessories.
• Worked on all manufacturers including Yamaha, Suzuki, Honda, Mercury, Johnson/ Evenrude, MercCruiser, VolvoPenta, Volvo Diesel, Yanmar, Detroit, Crusader.
• Worked with most manufacturers of PWC's

First mate duties included Boat Repair and Maintenance,

• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• First mate duties included Boat Repair, Maintenance, upkeep
• Handled lines, Baits, and Fishing Tackle.

• Marine detailing including Compounding, waxing, and ceramic coating.
• Maintained and polished all brightwork or metal parts
• Shrinkwrapping Boats and preperation for MarineMax Transporting or delivery to customer.

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Ran Marine equipment in yard including forklift, travel lift and showroom lift trailers for storing showing, and transport of boats.