Dedicated and meticulous professional with a strong background of various clinical and managerial responsibilities. Well-versed in mental health treatment, committed to quality patient care and behavioral management. Proficient in writing, excel and word. Motivated to learn, grow and excel in the health care industry.
Overview
6
6
years of professional experience
Work History
Clinicial Manager/Patient Care Coordinator
NeuroSpa Mental Health + Wellness
07.2022 - Current
Supervised staff and kept employees compliant with company policies and procedures.
Facilitated smooth collaboration between departments through clear communication channels.
Manage and attend to approximately 500 existing patients
Act as a liaison between doctors, therapists, technicians and patients
Manage providers daily notes, billing and clinical lists to ensure consistent efficiency and quality patient care
Screened new patients to determine the appropriate treatment of mental healthcare
Thoroughly educate patients on Transcranial Magnetic Stimulation, Ketamine infusions/Spravato, as well as the insurance requirements
Providing a safe space for patients to comfortably address any needs during and after the course of their treatment for continuity of care
Enhanced communication with patients and their families to provide more personalized care plans.
Lead Clinical TMS Technician
NeuroSpa Mental Health + Wellness
09.2020 - 08.2022
Applied knowledge of psychology to accurately and safely administer transcranial magnetic stimulation (TMS) for depression, anxiety, and OCD
Promoted a culture of open communication by actively participating in staff meetings and sharing feedback on clinic operations and policies.
Assisted medical director with daily operations and medication management
Charted daily clinical notes and updates on each patient for review of Psychiatrist
Provided active listening and emotional support to build trusting relationships with patients
Created numerous company spreadsheets for better organization
Collected weekly data to generate patient outcome reports
Created new TMS treatment protocol to individually tailor to each patient
Managed customer complaints and rectified issues
HIPPA, Medicare/Medicaid Fraud and MagVenture certified technician
Personally treated approximately three hundred patients for TMS
TMS Technician
Embracing Life Wellness Center
09.2019 - 09.2020
Administered TMS treatment and observed outpatient psychiatric evaluations
Assisted doctors with preparation for conducting patient procedures
Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures
Documented and communicated status updates to interdisciplinary care team
Interpreted and processed medication orders under supervision of psychiatrist
Verified that patients had proper insurance coverage prior to appointment scheduling
Maintained electronic medical records for all patients
Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)