James Gilbert
COTTONTOWN,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Manager
Wendy's
White House, TN
05.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Correctional Officer
Robertson County Sheriff's Office
Springfield, TN
08.2024 - 05.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Manager
Wendy's
White House, TN
11.2023 - 08.2024
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Freezer/Cooler Worker
Sam's Club
Hendersonville, TN
12.2022 - 11.2023
- Streamlined inventory management with accurate record-keeping and timely stock replenishment.
- Achieved consistent punctuality in fulfilling orders, resulting in increased customer satisfaction rates.
- Reduced product spoilage by conducting regular temperature checks and promptly addressing any issues.
- Contributed to a positive work environment by collaborating effectively with team members and assisting in cross-functional tasks.
- Exceeded performance targets through diligence in completing tasks quickly without compromising quality standards.
Crew Member
Wendy's
White House, TN
11.2019 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
White House High School
White House, TNAssociate Degree - General Studies
Volunteer State Community College
Gallatin, TN05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- First aid training
- Conflict resolution skills
- Complex Problem-solving
- Documentation and reporting
- Workplace safety
Timeline
Manager
Wendy's
05.2025 - Current
Correctional Officer
Robertson County Sheriff's Office
08.2024 - 05.2025
Manager
Wendy's
11.2023 - 08.2024
Freezer/Cooler Worker
Sam's Club
12.2022 - 11.2023
Crew Member
Wendy's
11.2019 - 09.2022
White House High School
Associate Degree - General Studies
Volunteer State Community College