James Gillespie
Boston,MA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Professional Services Engineer L4
KnowBe4
01.2025 - Current
- KnowBe4 acquired Egress and job responsibilities and duties remained the same
Professional Services Engineer L4
Egress Software Technologies
04.2024 - 12.2024
- Provided expert technical guidance and support to clients, ensuring the successful implementation and integration of the company's SaaS solutions
- My role encompasses collaborating with clients to understand their technical requirements, customizing solutions to meet their specific needs, and delivering value for the customer
- Deployed ICES solutions relating to email security such as email encryption, anti-phishing, and outbound email risk prevention that were SMTP integrated with Microsoft 365
- Strong skills in Microsoft 365 such as Exchange, Azure, Defender, Intune Endpoint management, and Security and Compliance
- Required to understand business's cloud environments and implement solutions in many custom ways to ensure all business needs are met
- Worked to resolve any technical issues with the Microsoft 365 suite and/or Egress solutions
- Worked with engineering and escalations to fix bugs/issues
- Consulted and improved/fixed DNS and email environments. This included MX, DKIM, DMARC, SPF, Secure Email Gateway migrations, quarantine policy, spam policy, and DLP policy
- Required strong communication and presentation skills
- Managed anywhere from 20 - 25 deployments at any given time
- This required strong organizational and collaborative skills to stay on top of projects and deliver value
- Worked with the C-suite and IT managers for over 100 organizations ranging from 50 - 5000 employees
- Deployed over 1.4 million USD in software
- Delivered comprehensive training and ongoing support to ensure clients maximized the benefits of the company's solutions
- Consistently hit ~200% of quarterly target and top 3 in deployments
- Won internal 'Rookie of the Year' and 'Engineer of the Quarter' twice
Professional Services Engineer L3
Egress Software Technologies
04.2023 - 04.2024
- Please see the job details above
- Promotion to L4 meant I received larger and more important/strategic deployments, helped training for newer employees, and was looked upon as a more trusted and senior engineer
Technical Engineer
Viavi Solutions
08.2022 - 04.2023
- Responsible for providing technical support and expertise for large telecommunication companies, ensuring the smooth operation of Viavi's products
- I actively identified and resolved technical issues, provided remote support, and collaborated with cross-functional teams to deliver effective solutions
- Provided technical support for Viavi's software that customers used to effectively view and read cell data to ensure telecommunication networks were optimal for millions of people
- Identified and resolved technical issues for many on-prem servers to ensure data flowed without fault
- This involved using RDP, SSH, Zabbix, Kafka and log monitoring
- Experience with SQL on databases such as Vision and Oracle to query data that may be needed for investigations along with PowerShell and Python scripting to automate functions on many servers;
- Collaborated with cross-functional teams such as engineering and escalations to deliver effective solutions and enhance overall product performance
Education
BENG with Distinction - Cyber Security and Forensics
Edinburgh Napier University
Edinburgh, Scotland, UK07.2022
Skills
- Microsoft 365
- Azure/Entra
- Exchange
- PowerShell
- Defender
- DNS
- Intune
- Cyber Security
- Technical Support
- SIEM
- Email Security
- Project management
- Data analysis
- Critical thinking
Certification
CompTIA Security+ (In Progress - Certified by May 2025)
Timeline
Professional Services Engineer L4
KnowBe4
01.2025 - Current
Professional Services Engineer L4
Egress Software Technologies
04.2024 - 12.2024
Professional Services Engineer L3
Egress Software Technologies
04.2023 - 04.2024
Technical Engineer
Viavi Solutions
08.2022 - 04.2023
BENG with Distinction - Cyber Security and Forensics
Edinburgh Napier University
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