James Gray

• Manage parts sales, service scheduling, and repair coordination across multiple customer accounts.
• Identify customer needs and recommend maintenance or repair solutions that improve uptime and performance.
• Source and quote OEM and aftermarket parts accurately and efficiently while maintaining margin and availability targets.
• Collaborate with service, warranty, and vendor teams to deliver seamless customer experiences from order to completion.
• Use CRM tools and follow up processes to track orders, manage accounts, and maintain ongoing communication with clients.
• Stay current on product updates, pricing, and promotions to provide informed, data driven recommendations that build trust and repeat business.

• Held dual roles at a high volume, multi brand dealership, beginning in service before transitioning to sales.
• Sales Consultant: Sold new and pre-owned vehicles, guiding clients through the full sales process.
• Maintained product knowledge to build trust and present value.
• Managed leads and showroom traffic using CRM tools.
• Service Advisor: Served as liaison between customers and technicians, managing service appointments.
• Explained repairs in customer-friendly terms and coordinated workflow with parts and service teams.
• Consistently met CSI targets through clear communication and follow-up.

• Supported top of funnel sales for a SaaS company providing fixed operations solutions to automotive dealerships.
• Conducted high volume cold calls and email outreach to dealership service managers and fixed ops leaders nationwide.
• Used CRM and sales engagement tools to manage outreach cadence, track responses, and qualify leads.
• Scheduled discovery calls and demos to hand off qualified prospects to account executives.

• Provide consultative sales of new and pre-owned Freightliner and Western Star trucks to owner operators and fleets, guiding clients through high value purchasing decisions in a competitive, high volume dealership.
• Manage the full sales cycle from spec consultations and trade in assessments to financing and delivery.
• Match client needs to optimal configurations while staying current on products, warranties, and market trends.
• Generate leads and manage pipelines using CRM systems, social media, and video content.
• Collaborate with internal teams to ensure smooth transactions and long term client relationships.

• Managed a B2B sales territory serving industrial clients in manufacturing, construction, and service sectors.
• Handled full sales cycle from prospecting and quoting to fulfillment and post-sale support.
• Built relationships with procurement managers and business owners through value-based selling.
• Delivered tailored inventory solutions, including bin stock and vending programs, to improve efficiency.
• Used CRM tools to manage pipelines, track metrics, and forecast opportunities.
• Partnered with inside sales, operations, and distribution teams to ensure seamless service.

• Provide full service real estate guidance for buyers and sellers across the Dayton and Miami Valley region.
• Guide clients through market analysis, negotiations, inspections, and closing.
• Manage multiple transactions while coordinating with lenders, inspectors, and title companies.
• Use MLS, CRM tools, and social media to generate leads, market listings, and maintain pipelines.
• Support first time buyers and move up sellers in navigating offers and contingencies.