JAMES GREEN
BLOOMINGTON,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Eventbrite
04.2022 - 12.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call/chat volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Promoted amidst a restructure and trained replacements for my position that was being relocated.
ASSISTANT MANAGER
SHERWIN-WILLIAMS
10.2018 - 04.2022
- Build and maintain customer satisfaction and loyalty through frequent communication
- Qualify accounts based on volume and productivity in order to properly accommodate
- Increase visibility of product ambassadors through branded marketing
- Serve as the face of customer service by managing primary branch emails and phone line
- Recognize industry shortages and adapt accordingly to meet consumer needs
- Report weekly to Manager on client development
- Achieve company goals through cooperative leadership and delegation
- Train sales associates and future management
- Communicate between supplier and clients when disputes or delays occur.
SALES ASSOCIATE
SHERWIN-WILLIAMS
10.2017 - 10.2018
- Promoted to Assistant Manager
- Acted as first contact between consumer and provider
- Maintained organization throughout store and warehouse
- Received and fulfilled incoming online and phone orders
- Thrived in a team oriented workplace.
TOURING ARTIST
Kansas Bible Company (Band)
- 10.2017
- Learned and performed with consistency in varying settings
- Provided a safe environment to facilitate creativity
- Committed to listening and adapting to needs of collaborators (artists and venues).
TOURING MANAGER
- 10.2017
- Organized and time managed a band of ten members
- Acquired and distributed merchandise
- Developed an understanding of the entertainment industry throughout bookings and performance relationships
- Used interpersonal skills to build rapport with talent, venues and organizers.
Education
Extensive College Studies - Music/Education/BusinessLiberal Arts
Goshen College
01.2011
High School Diploma -
Goshen High School
01.2006
Skills
- Customer Service
- Team Building and Training
- Computer Proficiency
- Astute Learner
- Problem-Solving Abilities
- Trusted Leader and Team Member
Timeline
Customer Service Specialist
Eventbrite
04.2022 - 12.2023
ASSISTANT MANAGER
SHERWIN-WILLIAMS
10.2018 - 04.2022
SALES ASSOCIATE
SHERWIN-WILLIAMS
10.2017 - 10.2018
TOURING ARTIST
Kansas Bible Company (Band)
- 10.2017
TOURING MANAGER
- 10.2017
Extensive College Studies - Music/Education/BusinessLiberal Arts
Goshen College
High School Diploma -
Goshen High School