Summary
Overview
Work History
Education
Skills
Certification
Timeline
Community Service
Hi, I’m

James Gregory Banana

West Point,USA

Summary

Unit supervisor professional equipped with extensive experience in team leadership and operational management. Recognized for fostering collaborative environments and driving team success through adaptable strategies. Known for reliability and ability to meet evolving organizational needs, leveraging skills in conflict resolution and process improvement.

Overview

13
years of professional experience
1

Lead, Renovator, Painting Initial

1

Certified Mold Inspetor

1

Building Science Analyst Professional

1

CPR/AED and First Aid (BLS)

1

OSHA 30 Construction and General Industry

Work History

O Ferrall Managment Group

Restaurant Unit Supervisor
07.2025 - Current

Job overview

  • Performed supervisory tasks inside unit, insured proper portions of food was prepared according to prep charts, provided asset protection of unit products in inventory
  • Proactively identified areas of improvement within the unit, implementing corrective actions to prevent future issues from arising.
  • Maintained quality control logs of products prepared
  • Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
  • Achieved higher productivity levels by monitoring performance metrics and providing regular feedback to team members.
  • Enhanced overall operational efficiency by regularly reviewing and updating departmental policies, procedures, and guidelines.
  • Optimized resource allocation by carefully assessing staffing needs based on workload fluctuations throughout the year.
  • Improved unit efficiency by streamlining processes and implementing new management strategies.

Prairie Opportunity, Inc.

Weatherization Specialist
03.2024 - 06.2025

Job overview

  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Initiated sustainability program, reducing company's environmental impact.
  • Negotiated with suppliers to reduce material costs, improving profit margins.

Jack Marshall Foods- KFC

Assistant Restaurant Unit Manager
11.2022 - 10.2023

Job overview

  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
  • Oversaw the production level of the crew as well assured that quality customer care was provided to all customers.
  • Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
  • Successfully negotiated client contract renewals to create increased revenue.

Jack Marshall Foods

Assistant Manager
12.2022 - 10.2023

Job overview

Mondelez Global, LLC

Sales Service Representative
08.2021 - 12.2022

Job overview

Jacks Family Restaurants

Unit Restaurant Assistant Manager
11.2019 - 04.2021

Job overview

  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Collaborated with the sales team to develop and implement successful marketing campaigns for product promotion.
  • Increased sales revenue by effectively managing customer relationships and addressing their needs.
  • Managed a diverse portfolio of products and services, allowing for customization according to client needs.
  • Analyzed competitors'' offerings to identify gaps in the market and capitalize on unique selling points of our productsservices.
  • Provided regular updates on industry trends to keep management informed about changes affecting the target market segments.
  • Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
  • Increased sales by regularly promoting specials and upselling menu items to guests.
  • Ensured smooth restaurant functions with effective team communication and coordination among staff members.
  • Maintained high standards of cleanliness, consistently passing health inspections with top scores.
  • Gathered hot menu items to fill orders for consumers with proper tray presentation.
  • Collaborated with kitchen staff to expedite orders accurately and efficiently during peak hours.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Adhered to food safety regulations meticulously while preparing dishes according to established recipes and presentation guidelines.

Jack’s Restaurant

Assistant Manager
11.2019 - 04.2021

Job overview

Chick-Fil-A

Host/Cashier/BOH Support
03.2019 - 10.2019

Job overview

Cathy’s Restaurant

Overnight Shift Cook
03.2015 - 03.2018

Job overview

Burger King

BK Broiler Operator/Facility Maintenance Porter
08.2016 - 01.2017

Job overview

Kelly Services

Substitute Teacher for several School Districts
04.2014 - 03.2015

Job overview

McDonald’s

Master Grill Operator/Fried Products
02.2013 - 05.2014

Job overview

Education

West Point High School
West Point, Mississippi

High School
01.1986

University Overview

Graduated 1986

Mississippi University For Women
Columbus, Mississippi

Bachelor of Science from Paralegal Studies
08.2000

University Overview

  • Bench and Gavel Paralegal Honor Society Member
  • MUW SGA : Senator Education and Human Sciences
  • MUW SGA : SGA Parliamentarian 1995-1996
  • MUW Yearbook Staff

Mid-America Christian University
Oklahoma City, Oklahoma

Master of Science from Ministry And Rural Community Outreach
08-2005

University Overview

  • Honoree of Rural Pastoral Care and Community Engagement Council Of Oklahoma Region
  • Dean's List Fall and Spring 2004-20053
  • Ranked in Top 35% of class
  • 3.78 GPA

Bonner-Campbell School of Religious Education
Edwards, Mississippi

Credit Hours
01.1997

University Overview

12 Credit Hours

Mary Holmes College
West Point, Mississippi

Associate of Applied Science from Psychology And Social Science
05.1996

University Overview

  • Dean's List Fall and Spring 1995-1996
  • Extracurricular Activities: Male Residential House Council: Kenneth G. Neigh Housing Center
  • 3.49 GPA
  • Ranked in Top 25% of class
  • Elected to Secretary for MHC SGA in 1995
  • President of MHC Student Chapter of MHC, 1995-96
  • Member Student Christian Association 1994-1996

Mississippi Delta Community College
Moorhead, Mississippi

Associate Degree
01.1992

University Overview

15 credit hours toward Associate Degree

Southern Career Institute & National Institute of Paralegal Arts
Boca Raton, Florida

No Degree from Paralegal – Entry Level
01.1990

University Overview

Skills

  • Team management
  • Mentoring
  • Industry expertise
  • Employee engagement
  • Behavioral management
  • Documentation review
  • Operations management
  • Quality control
  • Staff training

Certification

  • OSHA 30 Hour Outreach Training Program - Construction
  • Completion Date: 2024-03-20
  • CEUs: 3.0
  • Credit Hours: 30.0
  • Provider: 360training.com
  • BPI Building Science Principles
  • Completion Date: 2025-03-21
  • Instructor: Chris Boggiano
  • Contact Hours: 16 (BPI CEU 4)
  • Location: Online
  • Building Science Principles
  • Completion Date: 2025-03-25
  • Provider: Building Performance Institute, Inc.
  • CPR/AED + First Aid (BLS) Adult, Child, Infant
  • Completion Date: 2024-03-12
  • Valid Until: 2026-03-12
  • Provider: American Health Care Academy
  • Certified Mold Inspector
  • Completion Date: 2024-04-29
  • Provider: MICRO
  • Lead/Mold-Safe Weatherization Crew Training
  • Completion Date: 2024-03-28
  • Provider: Prairie Opportunity, Inc.
  • Lead Renovator, Repair, & Painting Initial
  • Completion Date: 2024-03-26
  • Provider: Mississippi State University Extension

Timeline

Restaurant Unit Supervisor
O Ferrall Managment Group
07.2025 - Current
Weatherization Specialist
Prairie Opportunity, Inc.
03.2024 - 06.2025
Assistant Manager
Jack Marshall Foods
12.2022 - 10.2023
Assistant Restaurant Unit Manager
Jack Marshall Foods- KFC
11.2022 - 10.2023
Sales Service Representative
Mondelez Global, LLC
08.2021 - 12.2022
Unit Restaurant Assistant Manager
Jacks Family Restaurants
11.2019 - 04.2021
Assistant Manager
Jack’s Restaurant
11.2019 - 04.2021
Host/Cashier/BOH Support
Chick-Fil-A
03.2019 - 10.2019
BK Broiler Operator/Facility Maintenance Porter
Burger King
08.2016 - 01.2017
Overnight Shift Cook
Cathy’s Restaurant
03.2015 - 03.2018
Substitute Teacher for several School Districts
Kelly Services
04.2014 - 03.2015
Master Grill Operator/Fried Products
McDonald’s
02.2013 - 05.2014
Bonner-Campbell School of Religious Education
Credit Hours
Mississippi Delta Community College
Associate Degree
West Point High School
High School
Mississippi University For Women
Bachelor of Science from Paralegal Studies
Mid-America Christian University
Master of Science from Ministry And Rural Community Outreach
Mary Holmes College
Associate of Applied Science from Psychology And Social Science
Southern Career Institute & National Institute of Paralegal Arts
No Degree from Paralegal – Entry Level

Community Service

Community Service
Northside Christian Church, Active Member, West Point, Mississippi, Participate in Annual Thanksgiving Luncheon given by Columbus Recreation Authority in Columbus, Mississippi, Participate in Annual Soul Food Night given by Townsend Community Seniors in Columbus, Mississippi, Distribute Our Daily Bread devotions to various locations for public and private use

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