JAMES GRIMES
Pioneer,LA
Summary
Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving efficiencies. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations. Expertise in large and small format store operations. Able to adapt to any work environment and thrive.
Overview
13
13
years of professional experience
Work History
Sales Retention Specialist
CableOne
11.2023 - Current
- Evaluated competitor offerings regularly and adjusted strategies accordingly to maintain an edge in the market.
- Spearheaded project management efforts for various retention campaigns, ensuring seamless execution from inception to completion.
- Developed targeted sales strategies to improve customer retention and increase revenue.
- Reduced churn rates significantly through personalized outreach initiatives aimed at fostering loyalty among existing customers.
- Implemented various upselling tactics to retain customers while also increasing their spending levels within the company''s offerings.
Inbound Sales Representative
Comcast
07.2021 - 10.2023
- Handled calls from customers wanting to set up new service, transferring service from one address to another, and/or adding a new product to their existing service
- Executed company objectives by strategically selling promotional and seasonal products in required stores.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customers.
- Utilized sales techniques to build customer interest and close sales.
Outside Sales Representative
ADT Security
02.2020 - 07.2021
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Direct Sales Representative
Comcast
07.2017 - 01.2020
- Used proven sales techniques to sell products to customers in an assigned territory
- Managed new accounts by providing excellent customer service
- Managed assigned territory through strategic planning & organizing.
- Attracted customers and generated sales using promotional materials.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Route Sales Representative
Frito-Lay
07.2015 - 05.2017
- Established strong relationships with store owners and management to ensure open communication to increase sales
- Generated sales by utilizing proven methods
- Organized and merchandise store, allowing items to be easily located and ensuring store is aesthetically appealing.
Support Manager
Wal-Mart
11.2011 - 05.2015
- Managed store operations during recovery hours, including: cash register close-outs, freight processing, and product merchandising
- Directly managed over 40 associates nightly, including task assignment, scheduling, and associate coaching
- Planned and executed promotional and seasonal displays increase sales and store traffic.
Education
High School Diploma -
Epps High School
Epps, LA05.2003
Skills
- Inbound Call Management
- High-Volume Call Centers
- Customer Retention Strategies
- Closing Abilities
- Sales
- High-Energy Sales Tactics
- Call Conversion
- Call Handling
- Client acquisition
- Sales presentation
- Sales territory growth
Additional Information
- CERTIFICATIONS AND LICENSES , Private Security License August 2019 to August 2021
Timeline
Sales Retention Specialist
CableOne
11.2023 - Current
Inbound Sales Representative
Comcast
07.2021 - 10.2023
Outside Sales Representative
ADT Security
02.2020 - 07.2021
Direct Sales Representative
Comcast
07.2017 - 01.2020
Route Sales Representative
Frito-Lay
07.2015 - 05.2017
Support Manager
Wal-Mart
11.2011 - 05.2015
High School Diploma -
Epps High School
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