Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

James Grutkowski

Erie,PA

Work Preference

Desired Job Title

Region ManagerNational Restaurant Operations Manager Restaurant General ManagerOperations ManagerChief Food Service Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Erie, PA, US
Open to relocation: Yes

Summary

Dynamic operations leader recognized for optimizing performance and enhancing guest experiences. Proven track record in leadership development achieving significant revenue growth. Skilled in cross-functional team coordination and compliance, consistently earning accolades for operational excellence and team success. Results-focused professional with strong background in regional operations and team leadership. Proven history of driving organizational success and implementing strategic initiatives. Known for fostering collaboration, adapting to changing business needs, and excelling in strategic planning and conflict resolution.

Overview

34
34
years of professional experience

Work History

Region Manager

Pilot Company
Pennsylvania, New York And Ohio
12.2019 - Current
  • Led an amazing Team of up to 14 Interstate Travel Centers across three states.
  • Optimized Travel Center operations to meet organizational objectives.
  • Recruited, developed and exported talented leaders within the company.
  • Implemented processes and behaviors to increase guest experience.
  • Maintained compliance with applicable laws and regulations.
  • Ensured safety measures for both employees and guests.
  • Earned the yearly Presidents / Founders award 5 times.

National Restaurant Operations Manager

Pilot Company
USA / Canada
07.2010 - 12.2019
  • Oversaw operational efficiency and financial performance of more than 230 Subways in North America and Canada.
  • Executed new approaches for improving operational performance.
  • Established Subway financial targets for all locations and supported Division Directors with operations and objectives.

Restaurant General Manager

Pilot Company
Erie, PA
03.2004 - 07.2010
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tripled topline sales from $10k per week to over $30k, achieving the most profitable Subway in the company.

Operations Manager

Giant Eagle Super Markets
Erie, PA
06.2000 - 03.2004
  • Directed the operations of a supermarket generating over $250K per day in sales.
  • Directed operations of more than 200 employees across multiple departments.
  • Balanced fiscal year budgets, targeting increased earnings and reduced expenditures.

Chief Food Service Manager

United States Marine Corps
Camp Lejuene, NC
11.1990 - 06.2000
  • Directed operations of food service establishment catering to 3,000 Marines per meal.
  • Structured and outlined daily culinary offerings.
  • Directed facility teams in logistics, administration and production.

Education

Business Management

Marine Corp Institute

Culinary Arts And Operations -

Culinary Institute of America

Skills

  • Leadership training and development
  • Operations management
  • Cross-functional team coordination
  • Sales management
  • Human resources management
  • Customer service / experience

Timeline

Region Manager

Pilot Company
12.2019 - Current

National Restaurant Operations Manager

Pilot Company
07.2010 - 12.2019

Restaurant General Manager

Pilot Company
03.2004 - 07.2010

Operations Manager

Giant Eagle Super Markets
06.2000 - 03.2004

Chief Food Service Manager

United States Marine Corps
11.1990 - 06.2000

Business Management

Marine Corp Institute

Culinary Arts And Operations -

Culinary Institute of America
James Grutkowski