James Guerrier
Newborn,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Pursues every opportunity to learn new roles and proactively address issues.
Overview
2
2
years of professional experience
Work History
Truck Dispatcher
Premium Freight And Logistics
02.2021 - 05.2023
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Coordinated dispatching of 3 drivers to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Assisted in resolving customer complaints and grievances.
Cook
Panda Express
05.2023 - Current
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Shift Leader
Walmart
05.2022 - 05.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Eastside High School
Covington, GA05.2022
Skills
- Guest Experiences
- Facility Policies and Procedures
- Timely Food Delivery
- Speech Clarity
- Processing Orders
- Routing Orders
- Recordkeeping Requirements
- Driver Relations
- Microsoft Word
- Customer Service
Timeline
Cook
Panda Express
05.2023 - Current
Shift Leader
Walmart
05.2022 - 05.2023
Truck Dispatcher
Premium Freight And Logistics
02.2021 - 05.2023
High School Diploma -
Eastside High School
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