Yamelis Alvarez
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
5
5
years of professional experience
Work History
Truck Dispatcher
REC SHIPPING SERVICES
08.2022 - Current
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
Receptionist Manager
Barlovento Hotel
01.2019 - 03.2022
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
Education
Bachelor`s - Forestry Engineer
CUPR "Hermanos Saiz"
Pinar Del Rio,Cuba07.1994
Skills
- Critical Thinking
- Customer Service Standards
- Issue Resolution
- Task Prioritization
- Daily Facility Operations
- Cleaning Supplies Management
- Sweeping and Mopping Surfaces
- Guest Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Truck Dispatcher
REC SHIPPING SERVICES
08.2022 - Current
Receptionist Manager
Barlovento Hotel
01.2019 - 03.2022
Bachelor`s - Forestry Engineer
CUPR "Hermanos Saiz"
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