James Guzouskis
Chatham
Summary
IT Desk Technician with extensive experience at Highland Ventures Ltd., excelling in troubleshooting and customer service. Proven track record in network installation and support, enhancing operational efficiency. Adept at fostering vendor relationships and managing IT purchases, ensuring optimal equipment performance and user satisfaction. Strong attention to detail and effective communication skills.
Overview
27
27
years of professional experience
Work History
IT Desk Technician
Highland Ventures Ltd.
03.1999 - Current
- IT phone support for 800+ Family Video Movie Rental Locations, 120 Marcos Pizza Locations. (Family Video Rental business closed January of 2021)
- IT Phone support and direct support for Office personnel/users
- Setup new user desk areas
- Test, troubleshoot and/or warranty returns for hardware in office and field
- IT support for basic networking issues (Meraki network systems) in office and field
- Network Installation experience of routers, patch panel, switches and modems
- Wired Patch panels from network runs
- Install/troubleshoot Win OS software (98' to Win11) and Office Suites
- Some Office 365 skills - Company as a whole recently implemented this environment
- IT purchasing agent since 2003
- Developed/Maintained Vendor relationships for equipment purchases, pricing and warranty returns
Education
High School Diploma -
Lanphier High School
Springfield, ILNo Degree -
University of Illinois At Springfield
Springfield, ILSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Troubleshooting
- Installation and repair
- Written/Verbal communication
- Documentation and reporting
- Customer interaction
- System troubleshooting
Timeline
IT Desk Technician
Highland Ventures Ltd.
03.1999 - Current
High School Diploma -
Lanphier High School
No Degree -
University of Illinois At Springfield