Daynicha Canales
Winter Haven,FL
Summary
Detail-oriented Front Desk Receptionist and Patient Care Technician skilled in managing front desk operations, providing exceptional customer service, and supporting patient care. Proven ability to handle multi-line phone systems and maintain accurate patient records.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist /Patient Care Technician
American Care Medical Center
Lake Wales, FL
02.2025 - Current
- Front Desk:
- Managed front desk operations, greeting patients and visitors with professionalism.
- Scheduled appointments efficiently, coordinating with medical staff to optimize patient flow.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Handled incoming calls, providing information and directing inquiries to appropriate departments.
- Patient Care:
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Monitored vital signs and documented changes in patient conditions accurately.
- Maintained cleanliness and organization of patient rooms and common areas.
- Utilized electronic health record systems for accurate documentation of patient data.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Care Technician
Biolife Plasma Services
Orlando, FL
09.2022 - 10.2023
- Provided support during daily living activities, enhancing patient mobility and independence.
- Collaborated with healthcare team to implement care plans effectively.
- Educated patients and families on post-treatment care instructions consistently.
- Participated in training sessions to improve skills in patient handling techniques.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
Education
High School Diploma -
Professional Academy Of Health
Kissimmee, FL03-2021
High School Diploma -
Colonial High School
Orlando, FL05-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Scheduling
- Multi-line telephone systems
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
Certification
- Certified Phlebotomy at Professional Academy of Health
- Certified EKG at Professional Academy of Health
Languages
English
Spanish
Timeline
Front Desk Receptionist /Patient Care Technician
American Care Medical Center
02.2025 - Current
Patient Care Technician
Biolife Plasma Services
09.2022 - 10.2023
High School Diploma -
Professional Academy Of Health
High School Diploma -
Colonial High School