SHANELL MCDUFFIE

Charlotte,NC

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

years of professional experience

Work History

Front Desk Receptionist / Patient Care Coordinator

LUX Eye Care

Matthews, NC

04.2021 - 06.2024

Answering a multi-line phone system
Scheduling Appointments
Patient check-in including updating and verifying patient info
Computer Intake
Verifying Insurances for planned treatment
Greeting & Assisting Patients
Conducting reminder calls to all patients
Charge entry, payment collections, and reconciling daily reports
Soliciting patient referrals
Contribution to Office Organization

Benefits Specialist

Lash Group

10.2019 - 03.2021

Verified patient eligibility and benefit package information via phone or online services
Operated office equipment, such as voice mail messaging systems, and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
Explained benefits to plan participants in easy to understand terms in order to educate each on available options
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email.

Billing Specialist

Duke Energy

07.2017 - 10.2019

Processed client bills using the company's proprietary billing software and reconciled billings with the AR ledger, creating invoices and reviewing calculations on billing statements
Managed late bill collection and questioned claims, compiling and evaluating data for quarterly reports to upper management
Evaluated billing processes to develop and implement modified techniques to maximize bill processing
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
Used data entry skills to accurately document and input statements
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Education

High school diploma -

Phillip O Berry Academy Of Tec

Charlotte, NC

Community Health Worker -

Central Piedmont Community College