James Hack
Crew Chief
Panama City,FL
Summary
Accomplished Support Technician and Crew Chief with a proven track record at the USAF, specializing in mechanical troubleshooting and crew leadership. Expert in enhancing team productivity and customer satisfaction through effective training and mentoring. Skilled in aircraft inspections and mechanical aptitude, ensuring compliance and operational excellence. Achieved significant improvements in preventive maintenance efficiency.
Experienced with diagnosing and resolving technical issues across various platforms. Utilizes methodical problem-solving techniques to ensure seamless user experiences. Knowledge of system maintenance and software troubleshooting, ensuring consistent and reliable support.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Support Technician
USAF
12.2023 - 03.2025
- Managed inventory of hardware components for timely replacement or repair as needed.
- Trained users on how to operate components and systems.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
- Completed inventory counts and organized supplies.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
Crew Chief
USAF
03.2015 - 03.2025
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on F-35 aircraft.
MOC Controller
USAF
08.2019 - 09.2021
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
High School Diploma -
Olathe North West
Olathe, KS01-2013
Skills
- Training and mentoring
- Mechanical troubleshooting
- Crew leadership
- Mechanical aptitude
- Routine Inspections
- Crew supervision
- Technical problem solving
- Jet engine pneumatic systems
- Inventory management
- Parts replacement
- Aircraft inspections
- Secret security clearance
Timeline
Support Technician
USAF
12.2023 - 03.2025
MOC Controller
USAF
08.2019 - 09.2021
Crew Chief
USAF
03.2015 - 03.2025
High School Diploma -
Olathe North West
Affiliations
- USAF
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Flexible work hoursPaid time offPaid sick leaveSimilar Profiles
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