James Hackert
EDEN,NC
Summary
Versatile professional with extensive experience in postal operations, supervision, and customer service. Known for strong attention to detail, critical thinking, and relationship building, with a record of maintaining service continuity, supporting staff, and resolving issues effectively.
Overview
37
37
years of professional experience
Work History
Postmaster
United States Post Office
Aberdeen, NC
04.2015 - 03.2020
- Managed daily postal operations, ensuring efficient mail processing, delivery coordination, and retail service support.
- Supervised postal clerks and carriers, assigning work, monitoring performance, and resolving service issues.
- Maintained compliance with USPS policies, safety procedures, and postal regulations across office operations.
- Oversaw financial accountability, balancing cash drawers, preparing reports, and safeguarding postal funds.
Officer in Charge
United States Post Office
Torrington, CT
07.2013 - 04.2015
- Directed clerks and carriers, assigning duties and maintaining service continuity during staffing shortages.
- Supervised daily postal operations, ensuring accurate mail processing, retail service, and dispatch coordination.
- Monitored compliance with postal procedures, safety requirements, and security protocols across facility operations.
- Resolved customer concerns, service disruptions, and delivery issues with prompt, professional action.
Postmaster
United States Post Office
Winsted, CT
02.1998 - 07.2013
- Directed daily postal operations, ensuring efficient mail processing, distribution, and customer service.
- Supervised clerks and carriers, reinforcing service standards, safety procedures, and accountability.
- Managed retail transactions, postage sales, and mail acceptance in compliance with USPS regulations.
- Coordinated employee schedules, workload assignments, and staffing coverage to maintain consistent service.
Owener
Pilgrim Cleaning Services
Thomaston, CT
03.1990 - 12.2006
- Managed client communications, estimates, and service follow-up to support strong customer relationships.
- Supervised staff performance, training, and quality control to maintain consistent cleaning standards.
- Directed daily cleaning operations, scheduling, and service coordination for residential and commercial accounts.
- Oversaw supply inventory, equipment maintenance, and restocking to prevent workflow interruptions.
City Letter Carrier
United States Post Office
Hartford, CT
03.1994 - 07.1998
- Delivered correspondence, packages, and accountable mail along assigned routes
- Loaded delivery vehicle with mail, parcels, and supplies
- Collected outgoing mail and postage from residential and business customers
- Facilitated collection of outgoing mail to ensure efficient processing and delivery and postage from residential and business customers
Editor
United Postmasters and Managers of America
Eden, NC
08.2015 - 10.2026
- Edited membership newsletters to ensure clear messaging on postal policy labor issues and organizational updates.
- Proofread correspondence and announcements for grammar, style, and accuracy prior to distribution.
- Coordinated publication schedules to support timely delivery of committee reports and member communications.
- Maintained consistent editorial standards across newsletters, notices, and advocacy materials.
Education
Associate of Science - Horticultural Science
State University of New York
NY05-1978
Skills
- Workload management
- Customer-oriented
- Professional demeanor
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Cash handling
- Mail sorting
- Labor relations
- Mail distribution
- Stock control
- Customer service
- Problem-solving
Timeline
Editor
United Postmasters and Managers of America
08.2015 - 10.2026
Postmaster
United States Post Office
04.2015 - 03.2020
Officer in Charge
United States Post Office
07.2013 - 04.2015
Postmaster
United States Post Office
02.1998 - 07.2013
City Letter Carrier
United States Post Office
03.1994 - 07.1998
Owener
Pilgrim Cleaning Services
03.1990 - 12.2006
Associate of Science - Horticultural Science
State University of New York