Theodore Norman Jr
Voorhees,NJ
Summary
Dynamic Postmaster with extensive experience at the United States Postal Service, excelling in customer service and team management. Proven track record in enhancing operational efficiency and compliance, while fostering strong community relationships. Adept at inventory management and effective communication, driving revenue growth and boosting team morale through innovative recognition programs.
Overview
22
22
years of professional experience
Work History
Postmaster
United States Postal Service
10.2017 - 12.2021
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
- Issued and cashed Number daily money orders worth over $Amount.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
Supervisor
United States Postal Service, USPS
04.2000 - 10.2017
Education
High School Diploma - College Prep
Rancocas Valley Regional High School
Mount Holly, NJ06.1983
Skills
- Customer service
- Inventory management
- Regulatory compliance
- Team management
- Safety inspections
- Staff training
- Effective communication
- Problem solving
- Postal regulations
- Deadline oriented
- Customer-oriented
- Workload management
- Security protocols
- Vehicle maintenance
- Policy compliance
- Records management
- Professional demeanor
- Mail sorting
- Delivery coordination
- Records maintenance
- Postal product pricing
- Labor relations
- Distributing mail
- Incoming mail procedures
- Stock control
- Multitasking capacity
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer relations
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Shipping procedures
- Employee management
- Record keeping
- Time management abilities
- Staff supervision
- Written communication
- Staff scheduling
- Emergency preparedness
- Facility maintenance
Timeline
Postmaster
United States Postal Service
10.2017 - 12.2021
Supervisor
United States Postal Service, USPS
04.2000 - 10.2017
High School Diploma - College Prep
Rancocas Valley Regional High School
Similar Profiles
Connor HoltConnor Holt
Mail Carrier at United States Postal ServiceMail Carrier at United States Postal Service
Jaime NovenoJaime Noveno
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS
Michael SpencerMichael Spencer
City Letter Carrier at United States postal serviceCity Letter Carrier at United States postal service
FERNANDA POMPAFERNANDA POMPA
Clerk at USPS, United States Postal ServiceClerk at USPS, United States Postal Service
SPENCER MORTONSPENCER MORTON
Director of Operations at Tech Innovators IncDirector of Operations at Tech Innovators Inc