JAMES HALL
Bakersfield,CA
Summary
Results-oriented Senior Program Manager with a proven track record in driving change management initiatives and navigating fast-paced growth within Amazon. In my current role overseeing network change requests for Delivery Stations, I possess an in-depth understanding of common issues and effective solutions, uniquely positioning me to drive targeted improvements during the launch of AMZL Delivery Station DCW8. My hands-on experience, combined with a background as a Process Engineer, equips me with the skills to optimize operational efficiency. Having successfully managed the launch of BFL1, I bring valuable insights into orchestrating successful launches and mitigating challenges. With a robust network of stakeholders, I ensure swift access to resources, facilitating effective issue resolution and ensuring optimal operational performance. Ready to leverage my expertise to contribute significantly to the success of the DS launch.
Overview
14
14
years of professional experience
Work History
Senior Program Manager, ECM Team
Amazon, Fulfillment & Operations
07.2022 - Current
- Owns the change management process for retrofit change requests for legacy AMZL stations.
- Introduced comprehensive SOPs, streamlining stakeholder engagement and providing clarity for Program Managers.
- Assisted on creating the new Diamond Academy training material, set to roll out as a main manager training tool for all GESS managers.
- Owns the process for ECM to reduce approval SLA to target goal of less than 5 days. Reduced SLA for overdue approvals by 45% since taking ownership, improving efficiency and project launch timelines.
- Conducts in-depth analysis of metrics reported, identifying data inaccuracies affecting MBR updates.
- Implements a comprehensive data breakdown, providing detailed insights and improving processing times for change request approvals.
Process Engineer, NA
Amazon Fulfillment & Operations
09.2021 - 07.2022
- Led network projects impacting all NA ARS buildings, resulting in $15.3M savings.
- Played a critical role as a Process Engineer for NA Change Requests, implementing process improvements for several network wide ARS projects
- Collaborated with cross-functional teams to identify areas for optimization and develop solutions.
- Analyzed data and provided insights to support decision-making related to change management.
- Assisted in developing and documenting SOPs for change requests.
Level 6 Operations Manager | BFL1 (ARS)
Amazon Fulfillment & Operations
05.2020 - 09.2021
- Led a team of up to 4 AMs and 200+ direct reports, ensuring operational excellence.
- Part of the 2020 BFL1 Launch team, contributing to the successful establishment of the facility.
- Served as the Floor Health SME, resulting in BFL1 earning some of the best NA metrics.
- Assisted in STA training and onboarding process of CAP department.
Level 5 Area Management | BNA2
Amazon Fulfillment & Operations
07.2018 - 05.2020
- Led and managed a team of 100+ associates, facilitating supervision and training.
- Implemented a new process path in the fulfillment center to increase productivity rates and volume.
- Created a safety connections board system in the outbound department to address safety concerns and promote collaboration.
- Established a "show-and-tell" quality station to reduce the department's DPMO and improve quality.
Petty Officer, Second Class, Operations Specialist
United States Navy, USS Cowpens
06.2010 - 06.2014
- Served as a Training Officer aboard USS Cowpens, training over 360 sailors on Enlisted Surface Warfare Specialist regulations and practices.
- Facilitated comprehensive training programs to ensure compliance and enhance operational readiness.
- Awarded the Enlisted Surface Warfare Specialist Medal, Navy Achievement Medal, Naval Good Conduct Medal, Humanitarian Medal, Global War on Terrorism Medal, and National Defense Medal.
Education
Bachelor of Science - Economics
San Diego State University
2018
Skills
- Change Management
- Project Management
- Process Improvement
- Data Analysis
- Cross-Functional Collaboration
- Training & Development
- Leadership & Team Management
- Problem-Solving
- Analytical Skills
- Strong Verbal & Written Communication
Timeline
Senior Program Manager, ECM Team
Amazon, Fulfillment & Operations
07.2022 - Current
Process Engineer, NA
Amazon Fulfillment & Operations
09.2021 - 07.2022
Level 6 Operations Manager | BFL1 (ARS)
Amazon Fulfillment & Operations
05.2020 - 09.2021
Level 5 Area Management | BNA2
Amazon Fulfillment & Operations
07.2018 - 05.2020
Petty Officer, Second Class, Operations Specialist
United States Navy, USS Cowpens
06.2010 - 06.2014
Bachelor of Science - Economics
San Diego State University
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