Karen Mulligan
Bradenton,FL
Summary
Results-driven program manager with a strong track record in benefits administration and operations for 160,000+ employees. Successfully led large-scale implementations and vendor management initiatives that improved employee engagement and streamlined processes, driving operational efficiency and supporting strategic business objectives.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Customer Care Team Lead / Senior Program Manager
The Boeing Company
Mesa, AZ
01.2018 - Current
- Deliver multiple large-scale benefits implementations on time and within budget; streamline processes to reduce employee/retiree impact during transitions.
- Led operations for vendor and carrier benefits programs for 160,000+ employees, managing benefits administrator and HRIS system operations, data management, issue resolution, and call center setup/review to ensure seamless service delivery.
- Coordinated cross-functional teams as operations focal for benefits renewals and supplier contract management, ensuring continuity and minimizing business disruption during transitions.
- Produced metrics, operational reports, and analysis that informed leadership decision-making and drove continuous improvement initiatives.
- Participate in Boeings GEM mentoring program; collaborate with a global team to develop and present a project plan to senior leadership.
Senior HR Generalist / Benefits Manager
Nizhoni Health Services, Inc.
Somerville, MA
01.2017 - 01.2018
- Managed benefits administration and supplier relationships, conducting audits and HRIS/payroll transition testing to ensure compliance.
- Designed and launched employee wellness program by partnering with carriers and utilizing no-cost vendor offerings; increased participation through Lunch & Learn events.
- Led benefits migration to ADP, completing project on time and within budget, enhancing overall benefits administration process.
HR Generalist / Administrator / Onboarding Specialist
The Computer Merchant
Norwell, MA
01.2012 - 01.2017
- Managed HR benefit processes, onboarding, and offboarding; developed and implemented satisfaction and feedback surveys, producing quarterly reports that provided insights to senior leadership.
- Created and delivered no-cost training program utilizing internal subject matter experts and online resources, enhancing support for hiring and development.
- Implemented supplier audit program to evaluate vendor performance, providing analysis that guided senior leadership in vendor retention and contract decisions.
Paralegal
Air Products & Chemicals
Trexlertown, PA
01.2007 - 01.2009
- Conducted legal research to support ongoing cases and initiatives.
- Assisted attorneys in preparing cases and conducting litigation research.
- Drafted and reviewed sales agreements and amendments to ensure compliance with corporate regulations.
Education
Bachelor of Science - Leadership
Northeastern University
Boston, MAAssociate of Arts - Paralegal Studies
Skills
- Benefits administration
- Program management
- Employee Experience & Engagement Vendor Management Process Improvement
- Change management
- Workday administration
- Process optimization
- Team collaboration
- Strategic planning
- Adaptability and flexibility
- Customer service
- Problem resolution
- Client Engagement
Certification
- SHRM-CP
- Harvard - Leading with Generative AI Certificate
Timeline
Customer Care Team Lead / Senior Program Manager
The Boeing Company
01.2018 - Current
Senior HR Generalist / Benefits Manager
Nizhoni Health Services, Inc.
01.2017 - 01.2018
HR Generalist / Administrator / Onboarding Specialist
The Computer Merchant
01.2012 - 01.2017
Paralegal
Air Products & Chemicals
01.2007 - 01.2009
Bachelor of Science - Leadership
Northeastern University