Summary
Overview
Work History
Education
Timeline
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James Hanson

Grand Rapids

Summary

IT support technician with 8+ years of hands-on experience & a lifelong love for technology. My goal is to use my technical skills, along with my strong communication and support service skills, to help an organization grow and succeed in the modern technical world.

Overview

9
9
years of professional experience

Work History

Store Manager & Repair Technician

Comprenew
10.2016 - Current
  • Managed all retail store operations, while meeting various sales and productivity goals
  • Performed hardware & software repairs on various Windows, Mac & Linux machines
  • Provided user end technical support in person, over the phone, & with a ticketing system
  • Managed & scheduled retail staff including repair technicians
  • Performed data recovery on damaged computers

IT Administrator

Swoboda Inc
09.2018 - 03.2020
  • Managed network of over 50 computers in an automation factory
  • Implemented security systems for employees
  • Provided user end technical support in person, over the phone, & with a ticketing system
  • Managed Windows Active Directory and Group Policy for all employees
  • Managed Cisco networking equipment
  • Provided support for a large Cloud based ERP system

Education

Job Training - Computer Support

Grand Rapids Community College
08.2016

Timeline

IT Administrator

Swoboda Inc
09.2018 - 03.2020

Store Manager & Repair Technician

Comprenew
10.2016 - Current

Job Training - Computer Support

Grand Rapids Community College

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