Kevin Johnson
Detroit
Summary
Dedicated professional with strong customer service and sales management skills. Proven ability to enhance team performance and increase sales, ensuring customer satisfaction and operational efficiency while contributing to company objectives.
Overview
11
11
years of professional experience
Work History
Supervisor
Jennings & Sons
Detroit
09.2024 - Current
- Assisted customers with home improvement projects
- Painting
- Addressed customer concerns promptly, ensuring high satisfaction
- Led sales efforts, achieving top performance among team members
Manager
Spotless Floor Service
Atlanta
10.2023 - 08.2024
- Managed and assisted employees with service, achieving top sales in the team
- Greeted and monitored customer needs regularly to enhance satisfaction
- Reacted quickly to customer concerns to ensure positive experiences
- Handle cash, credit cards and checks transactions by operating a computerized register
- Maintained cleanliness of store to meet company standards.
Team Lead & Quality Control
Pepsico
Atlanta
10.2021 - 08.2023
- Effectively managed group of team members
- Supervised floor area monitoring the flow of people and employees from camera room
- Secured and ensured safety in large area facilities, responding quickly and efficiently in or during a crisis.
Fueler
Swissport
dtw
12.2018 - 01.2020
- Operated fuel trucks to refuel aircraft efficiently.
- Conducted pre-trip inspections on fueling equipment and vehicles.
- Maintained accurate fuel inventory records and logs.
Security Officer
Prudential Security
Troy
06.2016 - 11.2017
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential hazards or risks.
- Responded promptly to alarms and emergency situations as they arose.
Production op
Chrysler
Detroit
04.2015 - 11.2017
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Consortium College Prepatory
4366 Military St Detroit MI, 4821006-2011
Skills
- Customer service
- Sales management
- Staff supervision
- Cash handling
- Safety monitoring
- Problem solving
- Inventory management
- Effective communication
Timeline
Supervisor
Jennings & Sons
09.2024 - Current
Manager
Spotless Floor Service
10.2023 - 08.2024
Team Lead & Quality Control
Pepsico
10.2021 - 08.2023
Fueler
Swissport
12.2018 - 01.2020
Security Officer
Prudential Security
06.2016 - 11.2017
Production op
Chrysler
04.2015 - 11.2017
High School Diploma -
Consortium College Prepatory