James Harkness
Amazon
Little Rock,AR
16
years of professional experience
Dedicated Fulfillment Associate experienced in driving customer satisfaction and leading teams. Enhanced workflows and resolved issues through effective problem-solving and collaboration. Committed to supporting organizational goals with strong interpersonal skills and a proactive approach.
Work History
Fulfillment Associate
2 Years 9 Months- Operated warehouse equipment to efficiently pick and pack customer orders.
- Maintained inventory accuracy through regular cycle counts and stock replenishment.
- Collaborated with team members to streamline order processing workflows.
- Implemented safety procedures to ensure a secure working environment for all associates.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Customer Service Representative
4 Years 2 Months- Managed high-volume call traffic while maintaining service excellence and efficiency.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Trained new team members on customer service protocols and company policies.
Customer Service Representative
6 Years 4 Months- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Developed and implemented process improvements that enhanced customer satisfaction ratings.
- Led initiatives to streamline operations, resulting in reduced average handling time.
- Mentored junior representatives, fostering a collaborative and supportive team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintenance Technician
2 Years 1 Month- Diagnosed mechanical issues and performed repairs on various vehicles and machinery.
- Conducted routine inspections of equipment and systems for optimal performance.
- Maintained detailed service records to ensure compliance with safety standards.
- Collaborated with team members to streamline maintenance processes and reduce downtime.
Education
High School Diploma
Skills
Warehouse operations
Pallet jack proficiency
Warehouse equipment operation
Inventory management
Customer interaction
Efficient scheduling
Warehouse safety
Pallet jack operation
Time management
Work prioritization
Team leadership
Customer service
Adaptability
Customer interaction
Multitasking
Pallet jack operation
Sanitation practices
Order packing
Timeline
Fulfillment Associate
Amazon
11.2023 - CurrentRead More
Customer Service Representative
AT&T
01.2019 - 03.2023Read More
Customer Service Representative
DIRECTV
10.2012 - 02.2019Read More
Maintenance Technician
Jim Norton Toyota
09.2010 - 10.2012Read More
Project 12
High School Diploma
Read More