Summary
Overview
Work History
Education
Skills
Timeline
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James Hartman

Scottsdale,Arizona

Summary

Skilled in project planning and execution of multiple initiatives simultaneously, resulting in increased operational efficiency.

Knowledgeable and dedicated customer service professional with experience in residential construction industry. Passionate team player committed to positive collaboration and achieving shared goals, while consistently exceeding performance targets and maintaining an outgoing, positive demeanor. Repeated proven skills in establishing rapport and long relationships with clients. Highly motivated to maintain customer satisfaction and contribute to company and client success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

XO Windows, LLC
05.2023 - Current



  • Enhanced customer satisfaction through effective communication and service, managing 10+ accounts and hundreds of sub-accounts daily.
  • Led multiple projects simultaneously, improving organizational efficiency whilst maintaining quality assurance.
  • Executed direct sales with customers, contributing to revenue growth.
  • Collaborated with Home Builder Project Managers to meet deadlines and pass important inspections.
  • Coordinated routes for the service technician's daily scope of work.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated clients and customers regarding product knowledge, payment processing, support policies and warranty information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs in a timely manner.
  • Maintained and informed clients of up-to-date knowledge of product and service changes.

Education

Bachelor’s Degree - Business Administration, Marketing

Northern Arizona University
05-2023

Associate of Arts Degree - undefined

Coconino Community College
Flagstaff, Arizona
12.2021

Skills

  • Teamwork
  • Project Planning
  • Project management
  • Leadership
  • Organizational Skills
  • Customer service
  • Sales Techniques
  • Time Management
  • Relationship Building
  • Competitive
  • Schedule mastery
  • Good communication skills

Timeline

Customer Service Specialist

XO Windows, LLC
05.2023 - Current

Associate of Arts Degree - undefined

Coconino Community College

Bachelor’s Degree - Business Administration, Marketing

Northern Arizona University

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