Microsoft Office
James Harvala
Lead Solution Strategist
St. Louis Park,MN
Summary
Adept at transforming client needs into actionable solutions, leveraged skills in data mapping and problem-solving at to develop high-quality integrations and streamline processes. By designing over 1,600 client documents, I played a crucial role in generating millions in recurring revenue. Collaborated with cross-functional teams, optimizing workflows, and ensuring seamless client integration, driving significant business value through technical and strategic excellence.
Overview
18
18
years of professional experience
Work History
Lead Solution Strategist
SPS Commerce Inc,
Minneapolis, Minnesota
10.2022 - Current
- Implemented solutions for optimizing processes for our Consultants resulting in increased efficiency and reducing customer development time.
- Designed mapping processes to verify invoice data accuracy, significantly reducing errors and preventing delayed payments.
- Created ERP mapping templates for consistent and repeatable use across various customer implementations.
- Provided guidance and training to new solution strategists, facilitating their integration into the role and decreasing onboarding time.
- Successfully design 200 customer document mappings each year, enabling consultants to implement thousands of document connections.
Solution Strategist - Senior Solution Strategist
SPS Commerce Inc
06.2013 - 10.2022
- Created comprehensive document designs by analyzing clients business needs, ERP capabilities, and trading partner requirements.
- Analyzed clients current workflows and implemented solutions to enhance efficiency and minimize manual effort in document creation.
- Created designs for multiple document standards, including EDI X12, EDIFACT, and Tradecoms.
- Successfully executed over 1,600 client document designs, resulting in thousands of individual document connections and generating millions in recurring revenue.
Implementation Analyst - Sr Implementation Analyst
SPS Commerce Inc
Minneapolis, Minnesota
03.2009 - 05.2013
- Validated documents for accuracy against trading partner requirements, effectively minimizing production errors.
- Worked closely with customers to identify and address discrepancies between documents and trading partner requirements.
- Partnered with Project Managers, Solution Strategists, and clients to prioritize tasks and meet project timelines.
- Managed the configuration of setups using Perl scripts, AS2, SFTP, API, and VAN connections.
- Leveraged extensive experience to resolve complex technical data flow and data content Issues.
- Worked with both Agile and Waterfall methodologies during my time as an Implementation Analyst and Solution Architect.
Customer Support - Web Fulfillment Consultant
SPS Commerce Inc
Minneapolis, Minnesota
11.2006 - 03.2009
- Customer Support - Provided tailored support on multiple SPS products including Webforms, Online Ordering, Document Integrations and Catalogs.
- Customer Support - Ran SQL queries for data analysis to diagnose resolve customer requests.
- Webforms - Set up Webforms and provided comprehensive training to clients on how to send documents to their trading partners.
- Webforms - Ensured successful completion of trading partner testing by providing guidance and addressing any issues that arose.
Education
High School Diploma -
Hopkins High School
Minnetonka, MN 05.2001 -
Skills
Business Requirements Gathering
Gap Analysis
Workflow Analysis
Data Mapping
Consulting
Problem-Solving
XML, Json, Flat File, Idoc, Bods, EDI/Edifact
Document Validation
Customer Communication
Basic Java Programming
Software
Teamworkcom
Jira / Confluence
Salesforce
Oracle Document Editor
Timeline
Lead Solution Strategist
SPS Commerce Inc,
10.2022 - Current
Solution Strategist - Senior Solution Strategist
SPS Commerce Inc
06.2013 - 10.2022
Implementation Analyst - Sr Implementation Analyst
SPS Commerce Inc
03.2009 - 05.2013
Customer Support - Web Fulfillment Consultant
SPS Commerce Inc
11.2006 - 03.2009
High School Diploma -
Hopkins High School
05.2001 -