James Hassel
Northome,MN
Summary
Dynamic sales professional with a proven track record at Homark Homes, excelling in relationship selling and conflict resolution. Leveraged exceptional customer service skills to drive multi-million dollar contracts and enhance client satisfaction. Proficient in CAD software, delivering precise project specifications while fostering lasting customer connections.
Overview
26
26
years of professional experience
Work History
Sales Associate/draftsman
Northwoods Lumber-Blackduck
07.2014 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Used computer-aided design software to prepare blueprints and schematics.
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Utilized AutoCAD and other software to create detailed drawings.
Sales Manager
Homark Homes
03.2008 - 06.2014
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Drove sales by developing multi-million dollar contract sales.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized promotional events and interacted with community to increase sales volume.
Engineering Manager
Homark Homes
03.2000 - 03.2005
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Used computer-aided design software to prepare blueprints and schematics.
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Utilized AutoCAD and other software to create detailed drawings.
Education
Architectural (C.A.D.)
Northland Technical College
Thief River Falls, MN04.1991
Skills
Retail loss prevention
Upselling
Promotional support
Verbal and written communication
Outgoing personality
Order processing
Problem-solving
Client service
Relationship selling
Product recommendations
Conflict resolution
Time management
Exceptional customer service
Point of sale operation
Upselling and cross selling
Cash handling
Timeline
Sales Associate/draftsman
Northwoods Lumber-Blackduck
07.2014 - Current
Sales Manager
Homark Homes
03.2008 - 06.2014
Engineering Manager
Homark Homes
03.2000 - 03.2005
Architectural (C.A.D.)
Northland Technical College