James Hatcher
Rogers,United States
Summary
Results-driven Assistant General Manager with over two years of proven experience in enhancing team efficiency and customer satisfaction. Demonstrates exceptional leadership, adept at strategic initiatives, and operational excellence. Excels in scheduling, inventory management, and delivering world-class customer service, aiming to create unforgettable guest experiences at Junto Sushi & Bar Kapu.
Overview
3
3
years of professional experience
Work History
Lead Server
Junto Sushi and Kapu
Bentonville, AR
08.2024 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Server
Junto Sushi and Kapu
Bentonville, AR
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant general manager
Table mesa group
Bentonville, AR
04.2023 - 07.2024
- Directed operations, boosting team productivity and client contentment
- Implemented tactical initiatives, streamlining processes and promoting growth
- Managed LBW acquisitions, strengthening local ties
- Examined performance data, driving operational improvements
Server
Table on6th
Bentonville, AR
04.2022 - 01.2023
- Delivered top-tier customer service to100+ patrons daily, ensuring satisfaction
- Swiftly resolved customer issues, enhancing dining experience
- Maintained pristine work environment, promoting operational efficiency
Education
Bentonville Highschool
Bentonville, AR2024
Skills
- Leadership
- Time management
- Scheduling
- Customer Service
- Inventory Management
- Problem Solving
Timeline
Lead Server
Junto Sushi and Kapu
08.2024 - Current
Server
Junto Sushi and Kapu
07.2024 - Current
Assistant general manager
Table mesa group
04.2023 - 07.2024
Server
Table on6th
04.2022 - 01.2023
Bentonville Highschool