Summary
Overview
Work History
Education
Skills
Timeline
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James Haythorn

Harrisonburg

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

5
5
years of professional experience

Work History

Bartender

Jimmy Madison's
Harrisonburg
08.2022 - Current
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Developed good working relationships with fellow employees through effective communication.

Lead Server

Harry's Downtown
Frederick
05.2022 - 01.2023
  • Organized weekly team building activities designed to foster collaboration among servers.
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Server

Harry's West-Fred
Fredericksburg
08.2020 - 01.2022
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Stayed informed about daily specials, new menu items, promotions.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted guests and provided menus.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Education

Bachelor of Science - Communication Studies

James Madison University
Harrisonburg, VA
12-2025

Skills

  • Customer service
  • Social media marketing
  • Public speaking
  • Team collaboration
  • Content creation
  • Event planning

Timeline

Bartender

Jimmy Madison's
08.2022 - Current

Lead Server

Harry's Downtown
05.2022 - 01.2023

Server

Harry's West-Fred
08.2020 - 01.2022

Bachelor of Science - Communication Studies

James Madison University

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James Haythorn