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James Haywood
Hendersonville,United States
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Representative and Sales Assoc.
T-Mobile
12.2022 - Current
- Managed high levels of call flow and responded to phone technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed over 20 calls per day
- Increased sales by 8-10%
Lead Ground Operations Agent
CRJ Aviation
05.2021 - 10.2022
- Worked GOA CRJ Aviation May 2021-Oct 2022. Responsibilities expanded, learning all aspects operation. Load, unload bags Allegiant aircrafts. Drive equipment. Towed planes. Became lead, duties included increased knowledge customer service agent: assisting customers check-in, understanding baggage policies, making announcements at gate, boarding passengers aircraft.
- Reduced turnaround times for aircraft handling procedures by implementing time-saving strategies in collaboration with team members
- Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail
Electronics Sales Associate
Walmart
05.2019 - 08.2020
- Main position Wal-mart assisting customers electronic needs, finding solutions problems. Top-tier associate, best advice specific things department. Answered questions helping customers set up speakers, TVs, video game consoles. Could find anything department, offering options, adding opinion best suit them. Also helped other departments, sporting goods assisting customers get fish licenses. Worked CAP 2 (stocking), organized grocery area, worked truck unloading goods..
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability
- Stayed up-to-date on latest industry trends and technology advancements, enabling informed conversations with customers about various products
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence
Retail Keyholder
Shoe Dept. Encore
11.2017 - 04.2019
- Enjoyed employment at Shoe Dept., acquiring diverse skills. Developed strong communication and interpersonal abilities, crucial in commission-based roles. Demonstrated exceptional sales performance, achieving top seller status district-wide and earning promotion within three months. Managed 7 employees and increased overall sales by 8%. Despite departing for enhanced compensation and prospects, cherished experience and contribution to the role.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines
- Monitored competitor activity and shared insights with upper management helping adjust pricing/promotions accordingly
Education
Associate of Science - Computer And Information Sciences
Blue Ridge Community College
Flat Rock, NC 08.2018 - 07.2020
High School Diploma -
Hendersonville High School
Hendersonville, NC 08.2014 - 07.2018
Skills
Excellent Communication
Dependable and Responsible
Decision-Making
Analytical and Critical Thinking
Multitasking Abilities
Software expertise
Training and Development
Technical Analysis
Software
Timeline
Technical Support Representative and Sales Assoc.
T-Mobile
12.2022 - Current
Lead Ground Operations Agent
CRJ Aviation
05.2021 - 10.2022
Electronics Sales Associate
Walmart
05.2019 - 08.2020
Associate of Science - Computer And Information Sciences
Blue Ridge Community College
08.2018 - 07.2020
Retail Keyholder
Shoe Dept. Encore
11.2017 - 04.2019
High School Diploma -
Hendersonville High School
08.2014 - 07.2018