James Heischman
Cincinnati,OH
Summary
Adaptable professional with a solid background in managing operations and financial reporting. Known for enhancing customer satisfaction and loyalty through effective relationship management and strategic planning.
Overview
11
11
years of professional experience
Work History
Business Manager
Leigh Ellexson Art LLC
Cincinnati , OH
09.2024 - Current
- Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
- Prepared monthly financial statements for review by executive leadership team.
- Implemented financial processes for budgeting and expense tracking.
- Recommended process improvements to enhance operational efficiency and support cost management.
- Prepared business reports and presentations for senior management and stakeholders to inform decision-making.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Designed strategies to elevate service quality and align with organizational goals.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
Automotive Shop Owner
Team Rocket Auto
CIncinnati , OH
09.2022 - 09.2024
- Coordinated scheduling and workflow to enhance service delivery efficiency.
- Managed daily operations and inventory for automotive parts and services.
- Trained staff on customer service and technical knowledge of vehicles.
- Created a customer loyalty program to reward repeat customers.
- Evaluated sales data to uncover growth opportunities.
- Monitored financial statements to evaluate operational profitability.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Ensured compliance with safety regulations in the shop environment.
- Processed payments, calculated taxes, and prepared invoices for customers.
Job Site Supervisor
Icon Property Rescue
Cincinnati, OH
04.2020 - 06.2022
- Managed multiple projects concurrently, consistently meeting deadlines and project milestones.
- Supervised daily operations on job sites ensuring compliance with safety regulations.
- Coordinated schedules and resources across multiple construction projects, ensuring timely completion.
- Coordinated with other supervisors to resolve conflicts between trades or contractors.
- Trained and mentored junior staff in site management and safety protocols.
- Created schedules for crews based on available resources such as labor, materials, equipment.
- Evaluated project completion against client standards, ensuring quality and compliance.
- Performed administrative duties such as writing contracts, ordering supplies, equipment, preparing invoices, bills.
- Delegated duties to employees based on skillset.
Auto Care Center Manager
Walmart
Cincinnati, Ohio
01.2017 - 04.2020
- Managed daily operations of auto care center, ensuring efficient workflow.
- Trained and supervised staff on auto service procedures, improving service delivery and customer interactions.
- Implemented upselling strategies for services and products, contributing to revenue growth.
- Developed and implemented customer service standards to ensure high levels of customer satisfaction.
- Resolved service-related complaints promptly, enhancing customer satisfaction and loyalty.
- Resolved conflicts between customers and staff members in a professional manner.
- Oversaw inventory management, ensuring proper stock levels of automotive supplies.
- Implemented safety protocols to maintain a secure working environment for employees.
Store Manager
Red Wing Shoes
Columbus, IN
03.2015 - 01.2017
- Managed daily store operations, optimizing processes to enhance overall customer satisfaction.
- Monitored sales performance, identifying key trends and actionable opportunities for growth.
- Implemented visual merchandising strategies that enhanced product visibility and customer engagement.
Education
Some College (No Degree) - Accounting And Finance
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Financial analysis
- Budgeting
- Forecasting
- Data reporting
- Process improvement
- Customer relationship management
- Customer retention
Timeline
Business Manager
Leigh Ellexson Art LLC
09.2024 - Current
Automotive Shop Owner
Team Rocket Auto
09.2022 - 09.2024
Job Site Supervisor
Icon Property Rescue
04.2020 - 06.2022
Auto Care Center Manager
Walmart
01.2017 - 04.2020
Store Manager
Red Wing Shoes
03.2015 - 01.2017
Some College (No Degree) - Accounting And Finance
Cincinnati State Technical And Community College