Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Henderson

Drummonds,TN

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 4.5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and team leadership.

Overview

7
7
years of professional experience
1
1
Certification

Work History

MOC Technician

HydroChemPSC Industrial Services
Memphis, TN
09.2018 - Current
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on Flame Ionization Detectors .
  • Performed complex mechanical alignments and calibration of equipment to quality standards.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Implemented, configured and optimized safety standards.
  • Managed team performance by training, mentoring, disciplining and motivating employees.

Front End Associate

Walmart
Millington, TN
05.2017 - 09.2018
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Package Handler

FedEx
Memphis, TN
11.2015 - 05.2016
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Handled over 500 packages per night.

Lead Server

Wendy's
Millington, TN
06.2014 - 07.2015
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

No Degree - Education

Dyersburg State Community College
Covington, TN

High School Diploma -

Millington High School
Millington, TN
05.2015

Skills

  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Mechanical Aptitude
  • Routine Inspections
  • Blueprint Reading
  • Prevention Strategies
  • Attention to Detail
  • File and Record Maintenance
  • Waste Reduction
  • Overseeing Technicians
  • OSHA Compliance
  • Ladder Climbing

Certification

  • RCRA Hazardous Waste Management
  • Hazmat Ground Shipper

Timeline

MOC Technician

HydroChemPSC Industrial Services
09.2018 - Current

Front End Associate

Walmart
05.2017 - 09.2018

Package Handler

FedEx
11.2015 - 05.2016

Lead Server

Wendy's
06.2014 - 07.2015

No Degree - Education

Dyersburg State Community College

High School Diploma -

Millington High School

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James Henderson