James Henry
Columbus,OH
Summary
I am a highly motivated person who is eager to learn and grow. Having exhibited strengths in customer service, time management, and trend tracking, I work well with teams that I have played football up to the collegiate level. Competent at identifying issues and developing workable solutions. Outstanding written and verbal communicator with a track record of achieving objectives and building solid connections.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
Abercrombie & Fitch
08.2023 - 12.2023
- Engaged, educated, and befriended customers to deliver amazing shopping experience
- Engaged customers to communicate key product features
- Worked with team to achieve sales goals for products
- Provided exceptional customer service to drive satisfaction
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas
- Delivered services to customer locations within specific timeframes
- Resolved problems, improved operations and provided exceptional service.
Academic Services Assistant
Adrian College
01.2023 - 04.2023
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Greeted guests with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep the office well stocked.
Restaurant Team Member
Bd's Mongolian Grill
04.2022 - 08.2022
- Operated grills, fryers, and broilers to cook items to quality guidelines
- Wrapped, dated, and labeled food items in storage for safety and freshness
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
- Provided exceptional service to a high volume of daily customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Team Member
Coldstone Creamery
02.2022 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in a polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Business Administration And Management -
Ohio State
Columbus, OHBusiness Administration And Management -
Adrian College
Adrian, MIHigh School Diploma -
ST. JOHNS JESUIT HIGHSCHOOL
Toledo, OHSkills
- Marketing
- Strategic planning capabilities
- Persuasive Selling
- Critical Thinking
- Customer Service
- Supply Restocking
- Cash Handling
- Customer Engagement
- Operating a register
- Team Development
- Social media development
- Culture Building
Clubs youth groups
- I was a founding father of "for the culture". My friends and I started the group to help promote a more welcoming and inclusive environment.
- I joined "Majority the Minority" which was a group targeting people who felt they were misfits or people who just wanted to be part of a support team.
- Member and Recruiter for the trio program
Timeline
Brand Ambassador
Abercrombie & Fitch
08.2023 - 12.2023
Academic Services Assistant
Adrian College
01.2023 - 04.2023
Restaurant Team Member
Bd's Mongolian Grill
04.2022 - 08.2022
Team Member
Coldstone Creamery
02.2022 - 04.2022
Business Administration And Management -
Ohio State
Business Administration And Management -
Adrian College
High School Diploma -
ST. JOHNS JESUIT HIGHSCHOOL