Dynamic General Manager with a proven track record in operations management, leadership, and team building. Expertise in streamlining workflows and enhancing customer satisfaction to drive organizational success.
Overview
27
27
years of professional experience
Work History
GeneralManager
Schlotzsky's
Columbia, SC
03.2022 - 02.2026
Oversaw daily operations, ensuring compliance with company standards and policies.
Developed and implemented strategies to enhance customer experience and satisfaction.
Managed staff recruitment, training, and performance evaluation processes.
Streamlined operational workflows to improve efficiency and reduce costs.
Analyzed sales data to identify trends and inform strategic planning initiatives.
Maintained inventory control and optimized supply chain management practices.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Sales Manager
Schwan's Sales Enterprises
Columbia SC
01.2008 - 01.2022
Developed and implemented strategic sales plans to drive revenue growth and market share.
Trained and mentored sales team, enhancing performance through targeted coaching and support.
Analyzed market trends to identify opportunities for product expansion and customer engagement.
Collaborated with cross-functional teams to ensure alignment on sales initiatives and service delivery.
Established key performance indicators to track team effectiveness and sales achievements.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
General Manager
The Southern Kitchen
Charleston, WV
08.1999 - 12.2007
Oversaw daily operations to ensure optimal service quality and customer satisfaction.
Developed and implemented cost control measures to enhance profitability and efficiency.
Led staff training programs to improve performance and adherence to service standards.
Collaborated with vendors to negotiate contracts, ensuring favorable terms and product availability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
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