Summary
Overview
Work History
Education
Skills
Timeline
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James Hewitt

801 E Main St

Summary

Dynamic General Manager with a proven track record in operations management, leadership, and team building. Expertise in streamlining workflows and enhancing customer satisfaction to drive organizational success.

Overview

27
27
years of professional experience

Work History

GeneralManager

Schlotzsky's
Columbia, SC
03.2022 - 02.2026
  • Oversaw daily operations, ensuring compliance with company standards and policies.
  • Developed and implemented strategies to enhance customer experience and satisfaction.
  • Managed staff recruitment, training, and performance evaluation processes.
  • Streamlined operational workflows to improve efficiency and reduce costs.
  • Analyzed sales data to identify trends and inform strategic planning initiatives.
  • Maintained inventory control and optimized supply chain management practices.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Sales Manager

Schwan's Sales Enterprises
Columbia SC
01.2008 - 01.2022
  • Developed and implemented strategic sales plans to drive revenue growth and market share.
  • Trained and mentored sales team, enhancing performance through targeted coaching and support.
  • Analyzed market trends to identify opportunities for product expansion and customer engagement.
  • Collaborated with cross-functional teams to ensure alignment on sales initiatives and service delivery.
  • Established key performance indicators to track team effectiveness and sales achievements.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

General Manager

The Southern Kitchen
Charleston, WV
08.1999 - 12.2007
  • Oversaw daily operations to ensure optimal service quality and customer satisfaction.
  • Developed and implemented cost control measures to enhance profitability and efficiency.
  • Led staff training programs to improve performance and adherence to service standards.
  • Collaborated with vendors to negotiate contracts, ensuring favorable terms and product availability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Education

Bachelor of Science - Business

Univeristy of South Carolina
Columbia, SC
05-1992

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Training and development

Timeline

GeneralManager

Schlotzsky's
03.2022 - 02.2026

Sales Manager

Schwan's Sales Enterprises
01.2008 - 01.2022

General Manager

The Southern Kitchen
08.1999 - 12.2007

Bachelor of Science - Business

Univeristy of South Carolina