James Hill
Greenville,SC
Summary
As a Systems and Network Analyst at Magna International, I ensure the performance, security, and efficient operation of IT infrastructure for one of the world's leading automotive suppliers. With six years of IT experience, I have a proven track record of managing and troubleshooting various operating systems, such as Windows and Linux, and implementing and maintaining backup and disaster recovery solutions. My role as a Network Administrator encompasses managing Cisco switching and routing, VLANs, switches, routers, Wireless LAN Controllers (WLCs), VMs in VMware, and Azure backups. Additionally, I handle network monitoring, diagnostics, and basic Fortinet firewall management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems and Network Analyst
Magna International
12.2022 - Current
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Administered software licensing and purchasing for effective installation of network.
- Built server systems and installed into racks.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Upgraded network software and hardware for optimized performance.
- Completed remote repairs involving software solutions and hardware repairs.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Configured and installed wireless controllers, routers and switches.
- Monitored system logs for all company computers and devices to maximize uptime.
Information Technology Support Team Lead
Magna International
07.2022 - 12.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
IT Support Specialist
Magna Seating South Carolina
05.2019 - 07.2022
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Updated software to safeguard against security flaws.
IT Helpdesk Technician
Magna Seating South Carolina
07.2017 - 05.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Configured and tested new software and hardware.
Skills
- Wireless Networking
- Antivirus and spam blocking
- Network device monitoring
- Network Security
- Virtualization Technologies
- Remote access support
- Change Management
- Cloud Computing
- Systems Analysis
- Network performance monitoring
- Account security maintenance
- System Upgrades
Certification
- AWS Certified Cloud Practitioner
- CompTIA Security+ ce Certification
- ITIL 4 Foundation
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionStock Options / Equity / Profit Sharing401k match4-day work weekTimeline
Systems and Network Analyst
Magna International
12.2022 - Current
Information Technology Support Team Lead
Magna International
07.2022 - 12.2022
IT Support Specialist
Magna Seating South Carolina
05.2019 - 07.2022
IT Helpdesk Technician
Magna Seating South Carolina
07.2017 - 05.2019