Rica Flor Luetkeman
Merritt Island,FL
Summary
Accomplished Network/Systems Analyst with a proven track record at Brevard County Tax Collector's Office, enhancing network performance and security. Skilled in network troubleshooting and fostering team efficiency, I've significantly improved operational effectiveness and customer satisfaction through innovative solutions and effective problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network/Systems Analyst
Brevard County Tax Collector's Office
10.2024 - Current
- Optimized network performance by conducting regular system audits and implementing necessary upgrades.
- Enhanced system security through the installation and maintenance of firewalls, intrusion detection systems, and antivirus software.
- Reduced energy consumption for a greener office environment by recommending and implementing power-saving modes on networking equipment when not in use.
- Enabled seamless collaboration among team members by implementing advanced teleconferencing solutions across multiple locations.
- Provided exceptional customer service by responding to help desk requests promptly and effectively resolving reported issues.
- Communicated with vendors to resolve network outages and periods of reduced performance.
MIS Specialist
Brevard County Tax Collector's Office
06.2024 - 10.2024
- Developed custom MIS reports for various departments, enabling them to monitor key performance indicators effectively.
- Managed vendor relationships to ensure timely delivery of products/services needed for smooth functioning of IT operations.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up workstations for employees.
- Walked individuals through basic troubleshooting tasks.
Lead Motorist Services Specialist
Brevard County Tax Collector's Office
11.2021 - 06.2024
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
Associate of Science - Cybersecurity And Network Systems
Eastern Florida State College
Cocoa, FL12-2023
Bachelor of Science - Business Administration
Holy Angel University
Angeles City, Philippines04.2006
Skills
- Network troubleshooting
- Software installation
- Network configuration
- Wireless networking
- Documentation and reporting
- Time management
- Problem-solving
Certification
Certified Florida Collector Assistant (CFCA) - May 2024
CompTIA Network+ - in progress
CompTIA Security+ - in progress
Timeline
Network/Systems Analyst
Brevard County Tax Collector's Office
10.2024 - Current
MIS Specialist
Brevard County Tax Collector's Office
06.2024 - 10.2024
Lead Motorist Services Specialist
Brevard County Tax Collector's Office
11.2021 - 06.2024
Certified Florida Collector Assistant (CFCA) - May 2024
CompTIA Network+ - in progress
CompTIA Security+ - in progress
Associate of Science - Cybersecurity And Network Systems
Eastern Florida State College
Bachelor of Science - Business Administration
Holy Angel University
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